Privacy & Cookie Policy
Privacy & Cookie Policy
Privacy & Cookie Policy
Momiji & Maple Privacy Policy
Momiji & Maple Privacy Policy
Momiji & Maple Privacy Policy
Effective Date: [Insert Date]
Effective Date: [Insert Date]
This Privacy Policy ("Policy") describes how Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us") collects, uses, and protects your personal information. By using our website, submitting a Booking Deposit, or otherwise engaging with our services, you ("you," "guest," or "user") agree to the terms of this Policy.
This Privacy Policy ("Policy") describes how Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us") collects, uses, and protects your personal information. By using our website, submitting a Booking Deposit, or otherwise engaging with our services, you ("you," "guest," or "user") agree to the terms of this Policy.
1. Information We Collect
1. Information We Collect
We collect personal information directly from you when you interact with our website, make a booking, or communicate with us. This may include:
Name, email address, phone number
Mailing or billing address
Travel preferences and dietary or medical notes
Government-issued identification, such as passport number, nationality, and expiration date, collected only when required for booking flights, accommodations, or fulfilling international travel requirements
Transaction details (e.g., amount paid, trip type)
Device data such as browser type, IP address, or geolocation (collected automatically through cookies or analytics tools)
We do not collect or store sensitive financial information such as full credit card numbers—see Section 3.
We collect personal information directly from you when you interact with our website, make a booking, or communicate with us. This may include:
Name, email address, phone number
Mailing or billing address
Travel preferences and dietary or medical notes
Government-issued identification, such as passport number, nationality, and expiration date, collected only when required for booking flights, accommodations, or fulfilling international travel requirements
Transaction details (e.g., amount paid, trip type)
Device data such as browser type, IP address, or geolocation (collected automatically through cookies or analytics tools)
We do not collect or store sensitive financial information such as full credit card numbers—see Section 3.
2. How We Use Your Information
2. How We Use Your Information
We use the information we collect to:
Process bookings and communicate with you regarding your trip
Customize your experience and provide concierge-level service
Coordinate travel logistics, including flights, accommodations, activities, and workshop reservations
Fulfill legal or administrative requirements such as providing passport details to airlines, hotels, or government agencies when necessary
Respond to inquiries, special requests, or service issues
Analyze website usage and improve our offerings
Comply with legal obligations and protect against fraud or misuse
Marketing communications on future trips.
You can unsubscribe at any time using the link provided in our emails.
We use the information we collect to:
Process bookings and communicate with you regarding your trip
Customize your experience and provide concierge-level service
Coordinate travel logistics, including flights, accommodations, activities, and workshop reservations
Fulfill legal or administrative requirements such as providing passport details to airlines, hotels, or government agencies when necessary
Respond to inquiries, special requests, or service issues
Analyze website usage and improve our offerings
Comply with legal obligations and protect against fraud or misuse
Marketing communications on future trips.
You can unsubscribe at any time using the link provided in our emails.
3. Payment Information and Stripe
3. Payment Information and Stripe
All payment processing is handled securely through Stripe, our third-party payment processor.
We do not store or have access to your full credit card number or CVV at any point.
Stripe handles all financial transactions on its servers in compliance with PCI-DSS (Payment Card Industry Data Security Standard). For more information, please refer to the Stripe Privacy Policy.
All payment processing is handled securely through Stripe, our third-party payment processor.
We do not store or have access to your full credit card number or CVV at any point.
Stripe handles all financial transactions on its servers in compliance with PCI-DSS (Payment Card Industry Data Security Standard). For more information, please refer to the Stripe Privacy Policy.
4. Data Sharing and Third-Party Services
4. Data Sharing and Third-Party Services
We do not sell or rent your personal data.
We may share your information with trusted third-party providers when necessary to fulfill your booking or improve your experience. These may include:
Payment processors (e.g., Stripe)
Email marketing or communication platforms
Analytics tools (e.g., Google Analytics)
Travel partners or vendors (e.g., hotels, guides, local hosts)
Each of these partners is contractually obligated to safeguard your information and use it only for the services we request.
We do not sell or rent your personal data.
We may share your information with trusted third-party providers when necessary to fulfill your booking or improve your experience. These may include:
Payment processors (e.g., Stripe)
Email marketing or communication platforms
Analytics tools (e.g., Google Analytics)
Travel partners or vendors (e.g., hotels, guides, local hosts)
Each of these partners is contractually obligated to safeguard your information and use it only for the services we request.
5. Cookies & Analytics
5. Cookies & Analytics
Our website uses cookies to improve functionality, analyze traffic, and support personalized advertising. Cookies are small text files stored on your device that help us understand how you interact with our website and remember your preferences.
You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.
We use the following categories of cookies:
Essential cookies (site security and checkout functionality)
Analytics cookies (e.g., Google Analytics)
Marketing cookies (e.g., Google Ads, Meta Pixel)
Functionality cookies (e.g., language and browsing preferences)
For more detailed information about the types of cookies we use, your consent options, and how third-party tools may set cookies, please refer to the Cookie Policy section at the end of this Privacy Policy.
Our website uses cookies to improve functionality, analyze traffic, and support personalized advertising. Cookies are small text files stored on your device that help us understand how you interact with our website and remember your preferences.
You can manage your cookie preferences at any time through our cookie consent banner or your browser settings.
We use the following categories of cookies:
Essential cookies (site security and checkout functionality)
Analytics cookies (e.g., Google Analytics)
Marketing cookies (e.g., Google Ads, Meta Pixel)
Functionality cookies (e.g., language and browsing preferences)
For more detailed information about the types of cookies we use, your consent options, and how third-party tools may set cookies, please refer to the Cookie Policy section at the end of this Privacy Policy.
6. Data Security
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. These include:
SSL encryption (https) on all website pages
Secure storage of personal notes or trip details
Access control on internal systems
However, no method of transmission or storage is 100% secure. You acknowledge and accept this risk when using our services.
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. These include:
SSL encryption (https) on all website pages
Secure storage of personal notes or trip details
Access control on internal systems
However, no method of transmission or storage is 100% secure. You acknowledge and accept this risk when using our services.
7. Your Rights and Choices
7. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Request data portability
Object to certain types of processing
Withdraw consent at any time for data collected on the basis of consent
To make a data request, please email us at secure@momijiandmaple.ca. We will respond within 30 days.
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Request data portability
Object to certain types of processing
Withdraw consent at any time for data collected on the basis of consent
To make a data request, please email us at secure@momijiandmaple.ca. We will respond within 30 days.
8. Data Retention
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
As long as you maintain an account or booking with us
As required to comply with legal or tax obligations
As necessary to resolve disputes or enforce agreements
When information is no longer needed, it will be securely deleted or anonymized.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including:
As long as you maintain an account or booking with us
As required to comply with legal or tax obligations
As necessary to resolve disputes or enforce agreements
When information is no longer needed, it will be securely deleted or anonymized.
9. International Guests
9. International Guests
If you are accessing our services from outside Canada, please be aware that your data may be transferred to, processed, and stored in Canada or the United States, where data protection laws may differ from those in your jurisdiction.
By using our services, you consent to this transfer.
If you are accessing our services from outside Canada, please be aware that your data may be transferred to, processed, and stored in Canada or the United States, where data protection laws may differ from those in your jurisdiction.
By using our services, you consent to this transfer.
10. Children’s Privacy
10. Children’s Privacy
Our curated group departures are designed for adult guests aged 20 and over. As such, our services are not primarily intended for children, and we do not knowingly collect personal information from individuals under the age of 18 unless it is provided by a parent or legal guardian as part of a private group departure.
In the case of a private experience booked by a guest—consisting of 8 or more participants—the age requirement may be waived at the organizer’s discretion. Any personal information provided on behalf of minors must be submitted by a parent or guardian, and will be handled with the same care and safeguards as all guest data.
If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it promptly.
Our curated group departures are designed for adult guests aged 20 and over. As such, our services are not primarily intended for children, and we do not knowingly collect personal information from individuals under the age of 18 unless it is provided by a parent or legal guardian as part of a private group departure.
In the case of a private experience booked by a guest—consisting of 8 or more participants—the age requirement may be waived at the organizer’s discretion. Any personal information provided on behalf of minors must be submitted by a parent or guardian, and will be handled with the same care and safeguards as all guest data.
If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it promptly.
11. Business Transfers
11. Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or transfer of assets.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or transfer of assets.
12 Your Consent to This Policy
12 Your Consent to This Policy
By using our website and services, you consent to the terms outlined in this Privacy Policy. This Policy supersedes any prior agreements or understandings regarding your personal information. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
By using our website and services, you consent to the terms outlined in this Privacy Policy. This Policy supersedes any prior agreements or understandings regarding your personal information. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
13. Modifications to This Privacy Policy
13. Modifications to This Privacy Policy
Momiji & Maple reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective upon posting to our website or otherwise communicated to you. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any such updates constitutes your acceptance of the revised Policy.
The Effective Date at the top of this Policy reflects the latest version.
Momiji & Maple reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective upon posting to our website or otherwise communicated to you. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or services after any such updates constitutes your acceptance of the revised Policy.
The Effective Date at the top of this Policy reflects the latest version.
14. Contact Us
14. Contact Us
For any questions, concerns, or data requests, please contact us at:
Momiji & Maple Travel Concierge Inc.
Email: secure@momijiandmaple.ca
For any questions, concerns, or data requests, please contact us at:
Momiji & Maple Travel Concierge Inc.
Email: secure@momijiandmaple.ca
Momiji & Maple Cookie Policy
Momiji & Maple Cookie Policy
Momiji & Maple Cookie Policy
Effective Date: [Insert Date]
Effective Date: [Insert Date]
This Cookie Policy explains how Momiji & Maple Travel Concierge Inc. (“Momiji & Maple,” “we,” “our,” or “us”) uses cookies and similar technologies on our website. It also describes the choices available to you regarding the use of cookies and how you can manage them through our cookie consent banner.
By continuing to use our website, or by accepting cookies through our consent preferences, you agree to the use of cookies as outlined in this Policy.
This Cookie Policy explains how Momiji & Maple Travel Concierge Inc. (“Momiji & Maple,” “we,” “our,” or “us”) uses cookies and similar technologies on our website. It also describes the choices available to you regarding the use of cookies and how you can manage them through our cookie consent banner.
By continuing to use our website, or by accepting cookies through our consent preferences, you agree to the use of cookies as outlined in this Policy.
1. What Are Cookies?
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help us improve your experience, understand how you use our website, and ensure secure and seamless functionality.
Cookies may be set by us (first-party cookies) or by third-party providers (third-party cookies).
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help us improve your experience, understand how you use our website, and ensure secure and seamless functionality.
Cookies may be set by us (first-party cookies) or by third-party providers (third-party cookies).
2. Types of Cookies We Use
2. Types of Cookies We Use
We use the following categories of cookies on our website:
Essential Cookies
These are necessary for the basic functioning of the site. They enable secure payment processing (via Stripe), page navigation, and access to secure areas. Without these cookies, our website cannot function properly.
Analytics & Performance Cookies
These help us understand how visitors interact with our site. We use Google Analytics to collect anonymized data on traffic, usage patterns, and performance to improve our content and user experience.
Marketing & Advertising Cookies
These cookies allow us to deliver personalized advertisements on platforms such as Google Ads and Meta (Facebook & Instagram). They may track your browsing behavior across websites to help deliver relevant ads and measure campaign effectiveness.
Functionality Cookies
These remember your preferences (like language settings or navigation behavior) to provide a more personalized experience. At this time, we use minimal functionality cookies, but they may be introduced as the site evolves.
We use the following categories of cookies on our website:
Essential Cookies
These are necessary for the basic functioning of the site. They enable secure payment processing (via Stripe), page navigation, and access to secure areas. Without these cookies, our website cannot function properly.
Analytics & Performance Cookies
These help us understand how visitors interact with our site. We use Google Analytics to collect anonymized data on traffic, usage patterns, and performance to improve our content and user experience.
Marketing & Advertising Cookies
These cookies allow us to deliver personalized advertisements on platforms such as Google Ads and Meta (Facebook & Instagram). They may track your browsing behavior across websites to help deliver relevant ads and measure campaign effectiveness.
Functionality Cookies
These remember your preferences (like language settings or navigation behavior) to provide a more personalized experience. At this time, we use minimal functionality cookies, but they may be introduced as the site evolves.
3. Your Consent Choices
3. Your Consent Choices
By continuing to use our website, you consent to our use of cookies as described in this Policy. You may withdraw or modify your consent at any time by adjusting your browser settings to refuse or delete non-essential cookies.
If you disable cookies, certain features of our website may not function as intended. You can also opt out of specific third-party cookies—such as Google Analytics or advertising cookies—through their respective tools or browser add-ons.
By continuing to use our website, you consent to our use of cookies as described in this Policy. You may withdraw or modify your consent at any time by adjusting your browser settings to refuse or delete non-essential cookies.
If you disable cookies, certain features of our website may not function as intended. You can also opt out of specific third-party cookies—such as Google Analytics or advertising cookies—through their respective tools or browser add-ons.
4. Managing Cookies via Browser Settings
4. Managing Cookies via Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
View what cookies are stored
Delete existing cookies
Block cookies from specific sites or all sites
Set preferences for how cookies behave on your device
Please note that disabling cookies may affect the functionality of our website.
To opt out of Google Analytics tracking specifically, you can also install the Google Analytics Opt-Out Browser Add-on.
You can also control cookies through your browser settings. Most browsers allow you to:
View what cookies are stored
Delete existing cookies
Block cookies from specific sites or all sites
Set preferences for how cookies behave on your device
Please note that disabling cookies may affect the functionality of our website.
To opt out of Google Analytics tracking specifically, you can also install the Google Analytics Opt-Out Browser Add-on.
5. Third-Party Services
5. Third-Party Services
We currently use or may use the following third-party services that set cookies on our site:
Framer (site builder)
Stripe (secure online payments)
Google Analytics (website analytics)
Google Ads (advertising and conversion tracking)
Meta Pixel (Facebook and Instagram advertising)
Each of these services may set their own cookies and collect data according to their respective privacy policies.
We currently use or may use the following third-party services that set cookies on our site:
Framer (site builder)
Stripe (secure online payments)
Google Analytics (website analytics)
Google Ads (advertising and conversion tracking)
Meta Pixel (Facebook and Instagram advertising)
Each of these services may set their own cookies and collect data according to their respective privacy policies.
6. Updates to This Policy
6. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or services. Changes will be posted on this page with an updated Effective Date. Your continued use of the site after such changes constitutes acceptance of the revised policy.
We may update this Cookie Policy periodically to reflect changes in technology, regulations, or services. Changes will be posted on this page with an updated Effective Date. Your continued use of the site after such changes constitutes acceptance of the revised policy.
7. Contact
7. Contact
If you have any questions about how we use cookies, or how your personal data is handled, please contact us at secure@momijiandmaple.ca.
If you have any questions about how we use cookies, or how your personal data is handled, please contact us at secure@momijiandmaple.ca.
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254