Terms and Conditions
Terms and Conditions
Terms and Conditions
Momiji & Maple Terms and Conditions
Momiji & Maple Terms and Conditions
Momiji & Maple Terms and Conditions
Effective Date: [Insert Date]
Effective Date: [Insert Date]
These Terms and Conditions ("Terms") govern all bookings made with Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us"). By confirming your booking and submitting the required Booking Deposit (as defined below), you ("guest," "participant," or "you") agree to abide by these Terms, which form a binding agreement between you and Momiji & Maple.
These Terms and Conditions ("Terms") govern all bookings made with Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us"). By confirming your booking and submitting the required Booking Deposit (as defined below), you ("guest," "participant," or "you") agree to abide by these Terms, which form a binding agreement between you and Momiji & Maple.
1. Booking Deposit & Payment Structure
1. Booking Deposit & Payment Structure
A Booking Deposit (currently $500 CAD, subject to change) is required at checkout to reserve your spot on a Momiji & Maple curated experience. This Booking Deposit is non-refundable except under the limited circumstances described in these Terms.
This payment secures your place provisionally until the trip is confirmed (see Section 2).
Within seven (7) calendar days of placing your Booking Deposit, you may request a full refund of the Booking Deposit. After this period, the Booking Deposit becomes non-refundable, regardless of cancellation reason.
Payment Processing & Data Security: All payments are securely processed via a third-party payment processor, currently Stripe. Momiji & Maple does not directly collect, store, or manage any payment card details submitted during booking. Guests are responsible for reviewing and accepting any separate terms, conditions, or privacy policies presented by the payment processor at the time of payment.
A Booking Deposit (currently $500 CAD, subject to change) is required at checkout to reserve your spot on a Momiji & Maple curated experience. This Booking Deposit is non-refundable except under the limited circumstances described in these Terms.
This payment secures your place provisionally until the trip is confirmed (see Section 2).
Within seven (7) calendar days of placing your Booking Deposit, you may request a full refund of the Booking Deposit. After this period, the Booking Deposit becomes non-refundable, regardless of cancellation reason.
Payment Processing & Data Security: All payments are securely processed via a third-party payment processor, currently Stripe. Momiji & Maple does not directly collect, store, or manage any payment card details submitted during booking. Guests are responsible for reviewing and accepting any separate terms, conditions, or privacy policies presented by the payment processor at the time of payment.
2. Trip Confirmation & Final Payment
2. Trip Confirmation & Final Payment
Trips will be confirmed once a minimum of eight (8) guests have placed Booking Deposits and are verified participants. We reserve the right to confirm trips at fewer than eight participants at our sole discretion.
Upon confirmation of the trip (the “Trip Approval Date”), you will be notified in writing, and the remainder of the trip cost (the "Final Payment") will be charged to your original payment method or via a provided invoice.
You will have fourteen (14) calendar days from the Trip Approval Date to complete the Final Payment. If the Final Payment is not received within this timeframe, your Booking Deposit will be forfeited, and your reservation may be offered to another guest.
We will make reasonable attempts to contact you during this period via email, phone, or text-based messaging, but it remains your responsibility to ensure timely payment.
Trips will be confirmed once a minimum of eight (8) guests have placed Booking Deposits and are verified participants. We reserve the right to confirm trips at fewer than eight participants at our sole discretion.
Upon confirmation of the trip (the “Trip Approval Date”), you will be notified in writing, and the remainder of the trip cost (the "Final Payment") will be charged to your original payment method or via a provided invoice.
You will have fourteen (14) calendar days from the Trip Approval Date to complete the Final Payment. If the Final Payment is not received within this timeframe, your Booking Deposit will be forfeited, and your reservation may be offered to another guest.
We will make reasonable attempts to contact you during this period via email, phone, or text-based messaging, but it remains your responsibility to ensure timely payment.
3. Trip Inclusions and Exclusions
3. Trip Inclusions and Exclusions
A detailed list of trip inclusions and exclusions will be provided on the corresponding Journey Outline page prior to booking. Guests are responsible for reviewing the Journey Outline carefully before placing a Booking Deposit.
We encourage guests to review the Journey Outline carefully, as any elements not expressly listed as included should be considered optional or at an additional cost.
A detailed list of trip inclusions and exclusions will be provided on the corresponding Journey Outline page prior to booking. Guests are responsible for reviewing the Journey Outline carefully before placing a Booking Deposit.
We encourage guests to review the Journey Outline carefully, as any elements not expressly listed as included should be considered optional or at an additional cost.
4. Guest Arrival & Start of Trip
4. Guest Arrival & Start of Trip
All curated journeys begin at a designated starting location, which will be confirmed by Momiji & Maple during the booking process. It is each guest’s responsibility to arrange and secure their own travel to arrive at the starting location by the specified date and time. Recommended flights, routes, and arrival time windows may be provided for reference after booking.
Guests who do not arrive on time may be responsible for any additional costs necessary to rejoin the group itinerary, subject to availability and vendor constraints. No refunds will be provided for missed portions of the trip due to delayed arrival, missed connections, or failure to secure appropriate transportation to the starting location.
All curated journeys begin at a designated starting location, which will be confirmed by Momiji & Maple during the booking process. It is each guest’s responsibility to arrange and secure their own travel to arrive at the starting location by the specified date and time. Recommended flights, routes, and arrival time windows may be provided for reference after booking.
Guests who do not arrive on time may be responsible for any additional costs necessary to rejoin the group itinerary, subject to availability and vendor constraints. No refunds will be provided for missed portions of the trip due to delayed arrival, missed connections, or failure to secure appropriate transportation to the starting location.
5. Cancellation & Refund Policy
5. Cancellation & Refund Policy
Before Trip Approval Date: You may cancel your reservation for a full refund less the Booking Deposit if more than four (4) months remain before the scheduled trip start date.
After Trip Approval Date:
More than 4 months prior to departure: 50% of the total trip cost (excluding the Booking Deposit) may be refunded.
Please note that Momiji & Maple may begin securing accommodations, transportation and experiences immediately after trip approval in order to secure the best possible rates for the group. Once these costs are committed, they cannot be recovered.
Less than 4 months prior to departure: No refund is available due to advanced bookings with third-party vendors and fixed group costs.
Refunds are processed within 14 business days and returned via the original method of payment.
Before Trip Approval Date: You may cancel your reservation for a full refund less the Booking Deposit if more than four (4) months remain before the scheduled trip start date.
After Trip Approval Date:
More than 4 months prior to departure: 50% of the total trip cost (excluding the Booking Deposit) may be refunded.
Please note that Momiji & Maple may begin securing accommodations, transportation and experiences immediately after trip approval in order to secure the best possible rates for the group. Once these costs are committed, they cannot be recovered.
Less than 4 months prior to departure: No refund is available due to advanced bookings with third-party vendors and fixed group costs.
Refunds are processed within 14 business days and returned via the original method of payment.
6. Changes to Guest Details
6. Changes to Guest Details
Prior to the Trip Approval Date, you may request modifications to your reservation (e.g., name changes, guest substitutions). We will make reasonable efforts to accommodate such changes, but additional administrative or vendor-related fees may apply.
After the Trip Approval Date, no changes can be made due to contractual obligations with our partners.
Prior to the Trip Approval Date, you may request modifications to your reservation (e.g., name changes, guest substitutions). We will make reasonable efforts to accommodate such changes, but additional administrative or vendor-related fees may apply.
After the Trip Approval Date, no changes can be made due to contractual obligations with our partners.
7. Minimum Group Threshold & Cancellations by Us
7. Minimum Group Threshold & Cancellations by Us
If the minimum group size is not met, we will assess the feasibility of proceeding. We reserve the right to cancel or move forward with smaller groups at our discretion.
If a trip is not deemed feasible, you will receive:
A full refund of your Booking Deposit, or
A one-time future credit equivalent to your Booking Deposit, applicable toward a future Momiji & Maple curated experience.
This credit is non-transferable and valid for one future booking only.
If you rebook using this credit and that trip is also cancelled due to group thresholds not being met, no additional credit or refund will be issued, but your original credit will still apply to another future booking.
If the minimum group size is not met, we will assess the feasibility of proceeding. We reserve the right to cancel or move forward with smaller groups at our discretion.
If a trip is not deemed feasible, you will receive:
A full refund of your Booking Deposit, or
A one-time future credit equivalent to your Booking Deposit, applicable toward a future Momiji & Maple curated experience.
This credit is non-transferable and valid for one future booking only.
If you rebook using this credit and that trip is also cancelled due to group thresholds not being met, no additional credit or refund will be issued, but your original credit will still apply to another future booking.
8. Travel Insurance
8. Travel Insurance
Travel insurance is not included in the cost of your curated experience.
We strongly recommend that you obtain comprehensive insurance covering trip cancellation, medical emergencies, travel delays, lost baggage, and other common risks.
Momiji & Maple does not sell or provide insurance and assumes no responsibility for costs incurred due to insufficient coverage.
Travel insurance is not included in the cost of your curated experience.
We strongly recommend that you obtain comprehensive insurance covering trip cancellation, medical emergencies, travel delays, lost baggage, and other common risks.
Momiji & Maple does not sell or provide insurance and assumes no responsibility for costs incurred due to insufficient coverage.
9. Waitlist Policy
9. Waitlist Policy
If a curated experience is fully booked, guests may request to join a waitlist by providing their name and contact information.
Waitlist participation does not guarantee placement on the trip. Should a space become available or a new departure group be confirmed, we will contact individuals in the order in which they joined the waitlist.
In certain cases, we may offer a priority waitlist option that requires a Booking Deposit. The Booking Deposit will follow the same terms outlined in Section 1, including the seven (7) day grace period during which it is refundable upon written request.
If a guest on the priority waitlist is offered a spot and declines after the seven-day period has passed, their Booking Deposit will be non-refundable.
If no spot becomes available and a secondary group cannot be feasibly formed, the Booking Deposit will be refunded in full.
Guests may request removal from the waitlist at any time prior to being offered a confirmed spot.
We reserve the right to determine how and when waitlisted individuals are contacted and added to a trip.
If a curated experience is fully booked, guests may request to join a waitlist by providing their name and contact information.
Waitlist participation does not guarantee placement on the trip. Should a space become available or a new departure group be confirmed, we will contact individuals in the order in which they joined the waitlist.
In certain cases, we may offer a priority waitlist option that requires a Booking Deposit. The Booking Deposit will follow the same terms outlined in Section 1, including the seven (7) day grace period during which it is refundable upon written request.
If a guest on the priority waitlist is offered a spot and declines after the seven-day period has passed, their Booking Deposit will be non-refundable.
If no spot becomes available and a secondary group cannot be feasibly formed, the Booking Deposit will be refunded in full.
Guests may request removal from the waitlist at any time prior to being offered a confirmed spot.
We reserve the right to determine how and when waitlisted individuals are contacted and added to a trip.
10. Force Majeure
10. Force Majeure
Momiji & Maple is not liable for failure to perform its obligations if such failure results from causes beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, labor strikes, or transportation interruptions. In such cases, we will make reasonable efforts to reschedule or refund where feasible, but we are not required to provide refunds beyond the terms outlined herein.
Momiji & Maple is not liable for failure to perform its obligations if such failure results from causes beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, labor strikes, or transportation interruptions. In such cases, we will make reasonable efforts to reschedule or refund where feasible, but we are not required to provide refunds beyond the terms outlined herein.
11. Health & Safety
11. Health & Safety
You are responsible for ensuring that you are medically and physically fit to travel. Any specific health concerns, dietary needs, or mobility limitations must be communicated in writing at the time of booking. We reserve the right to deny participation to individuals who may pose a health or safety risk without liability for refund.
Accessibility Notice: Momiji & Maple curated experiences may include rural destinations, traditional accommodations, and modes of travel that are not always accessible to those with limited mobility. We kindly ask that guests with specific accessibility needs contact us prior to booking, so we can discuss suitability and explore any reasonable accommodations. While we strive to support all travelers, full accessibility cannot be guaranteed on all itineraries.
You are responsible for ensuring that you are medically and physically fit to travel. Any specific health concerns, dietary needs, or mobility limitations must be communicated in writing at the time of booking. We reserve the right to deny participation to individuals who may pose a health or safety risk without liability for refund.
Accessibility Notice: Momiji & Maple curated experiences may include rural destinations, traditional accommodations, and modes of travel that are not always accessible to those with limited mobility. We kindly ask that guests with specific accessibility needs contact us prior to booking, so we can discuss suitability and explore any reasonable accommodations. While we strive to support all travelers, full accessibility cannot be guaranteed on all itineraries.
12. Limitation of Liability
12. Limitation of Liability
Momiji & Maple acts only as an intermediary between guests and independent suppliers such as hotels, local coordinators, and other third-party providers. We shall not be liable for any injury, loss, delay, or damage arising from any act or omission of these suppliers or any event beyond our control.
Momiji & Maple acts only as an intermediary between guests and independent suppliers such as hotels, local coordinators, and other third-party providers. We shall not be liable for any injury, loss, delay, or damage arising from any act or omission of these suppliers or any event beyond our control.
13. Supplier Liability
13. Supplier Liability
While we endeavor to work with reputable suppliers, Momiji & Maple is not responsible for the acts or omissions of third-party suppliers, including but not limited to transportation companies, accommodations, or activity/experience providers. Any issues arising from these suppliers’ services must be addressed directly with the supplier.
While we endeavor to work with reputable suppliers, Momiji & Maple is not responsible for the acts or omissions of third-party suppliers, including but not limited to transportation companies, accommodations, or activity/experience providers. Any issues arising from these suppliers’ services must be addressed directly with the supplier.
14. Client Responsibilities
14. Client Responsibilities
Travel Documents: You are solely responsible for obtaining and carrying all required travel documents for the destinations visited on your journey. This includes, but is not limited to, a valid passport with a minimum of six (6) months' validity beyond your return date, any required visas, transit permits, or health certifications.
Failure to present appropriate documentation may result in denied boarding, refusal of entry, or trip interruption, and in such cases, guests are not entitled to a refund or compensation. We strongly recommend checking visa and entry requirements well in advance of your departure date.
Health Requirements: You are responsible for meeting all health entry requirements for the destinations visited, including vaccinations, medical exams, and health declarations. You must obtain information on these requirements and ensure compliance.
Conduct: You are expected to conduct yourself in a manner that is respectful to fellow travelers, local laws, and customs. Disruptive or inappropriate behavior may result in removal from the trip without refund.
Travel Documents: You are solely responsible for obtaining and carrying all required travel documents for the destinations visited on your journey. This includes, but is not limited to, a valid passport with a minimum of six (6) months' validity beyond your return date, any required visas, transit permits, or health certifications.
Failure to present appropriate documentation may result in denied boarding, refusal of entry, or trip interruption, and in such cases, guests are not entitled to a refund or compensation. We strongly recommend checking visa and entry requirements well in advance of your departure date.
Health Requirements: You are responsible for meeting all health entry requirements for the destinations visited, including vaccinations, medical exams, and health declarations. You must obtain information on these requirements and ensure compliance.
Conduct: You are expected to conduct yourself in a manner that is respectful to fellow travelers, local laws, and customs. Disruptive or inappropriate behavior may result in removal from the trip without refund.
15. Age Requirement
15. Age Requirement
Shared departures curated by Momiji & Maple are designed for guests aged 20 years and older. Guests must be at least 20 years of age as of the day before the scheduled trip departure to join a shared group journey.
Exceptions may be made for private departures (minimum of 8 guests booked together), in which case the age requirement may be waived at our discretion. This exception must be requested in writing and confirmed by Momiji & Maple in advance of booking.
Shared departures curated by Momiji & Maple are designed for guests aged 20 years and older. Guests must be at least 20 years of age as of the day before the scheduled trip departure to join a shared group journey.
Exceptions may be made for private departures (minimum of 8 guests booked together), in which case the age requirement may be waived at our discretion. This exception must be requested in writing and confirmed by Momiji & Maple in advance of booking.
16. Complaints and Dispute Resolution
16. Complaints and Dispute Resolution
Complaints: Any concerns during the trip should be reported immediately to the local coordinator so that we can make reasonable efforts to address them in real time. If the issue is not resolved satisfactorily, a formal complaint must be submitted in writing to Momiji & Maple within 30 days of trip completion.
Dispute Resolution: In the event of a dispute, both parties agree to attempt resolution through good-faith negotiations. If unresolved, disputes will be subject to the jurisdiction and laws of British Columbia, Canada.
Complaints: Any concerns during the trip should be reported immediately to the local coordinator so that we can make reasonable efforts to address them in real time. If the issue is not resolved satisfactorily, a formal complaint must be submitted in writing to Momiji & Maple within 30 days of trip completion.
Dispute Resolution: In the event of a dispute, both parties agree to attempt resolution through good-faith negotiations. If unresolved, disputes will be subject to the jurisdiction and laws of British Columbia, Canada.
17. Itinerary Disclaimer
17. Itinerary Disclaimer
The published itinerary is intended as a general guide to the experience and is subject to change based on local conditions, supplier availability, weather, cultural events, or other unforeseen circumstances.
Momiji & Maple reserves the right to make changes to the itinerary before or during the trip. This may include modifications to accommodations, activities, meals, or transportation. Any such changes will be made with the intention of maintaining the quality and integrity of the experience.
In the event of unforeseen medical emergencies affecting the local coordinator, a designated backup (either remote or local) will assist in ensuring the continuation or safe adjustment of the itinerary.
By booking, you acknowledge that flexibility is a key part of the travel experience and agree to accept reasonable changes as they arise.
The published itinerary is intended as a general guide to the experience and is subject to change based on local conditions, supplier availability, weather, cultural events, or other unforeseen circumstances.
Momiji & Maple reserves the right to make changes to the itinerary before or during the trip. This may include modifications to accommodations, activities, meals, or transportation. Any such changes will be made with the intention of maintaining the quality and integrity of the experience.
In the event of unforeseen medical emergencies affecting the local coordinator, a designated backup (either remote or local) will assist in ensuring the continuation or safe adjustment of the itinerary.
By booking, you acknowledge that flexibility is a key part of the travel experience and agree to accept reasonable changes as they arise.
18. Photography and Marketing
18. Photography and Marketing
By participating in a Momiji & Maple trip, you consent to the use of your image or likeness in promotional materials, including but not limited to social media, brochures, and our website. If you prefer not to be photographed, you must inform us in writing prior to the trip’s commencement.
Image Disclaimer: Photographs used on our website, social media, and other materials are intended to convey the general atmosphere and aesthetic of our curated experiences. They may not depict the exact accommodations, sites, or experiences included in your specific trip. Actual inclusions are based on seasonal availability, itinerary updates, and other logistical considerations.
By participating in a Momiji & Maple trip, you consent to the use of your image or likeness in promotional materials, including but not limited to social media, brochures, and our website. If you prefer not to be photographed, you must inform us in writing prior to the trip’s commencement.
Image Disclaimer: Photographs used on our website, social media, and other materials are intended to convey the general atmosphere and aesthetic of our curated experiences. They may not depict the exact accommodations, sites, or experiences included in your specific trip. Actual inclusions are based on seasonal availability, itinerary updates, and other logistical considerations.
19. Injury or Accident Liability
19. Injury or Accident Liability
Momiji & Maple is not liable for injuries, accidents, or death that may occur during transportation by third-party providers (including chartered flights, buses, or other transport services), or during activities conducted as part of the trip.
Food-Related Injuries: We encourage all guests with food allergies or dietary restrictions to inform us in writing at the time of booking. We will make reasonable efforts to communicate these needs to our suppliers; however, Momiji & Maple is not responsible for the actions or omissions of third-party vendors, including restaurants or caterers, and cannot guarantee the complete absence of allergens or full adherence to special dietary requirements. Guests are ultimately responsible for managing their own health and dietary safety throughout the experience.
Medical Assistance: You are advised to travel with appropriate medical insurance and carry any necessary medications or medical supplies required for the duration of your trip.
Momiji & Maple is not liable for injuries, accidents, or death that may occur during transportation by third-party providers (including chartered flights, buses, or other transport services), or during activities conducted as part of the trip.
Food-Related Injuries: We encourage all guests with food allergies or dietary restrictions to inform us in writing at the time of booking. We will make reasonable efforts to communicate these needs to our suppliers; however, Momiji & Maple is not responsible for the actions or omissions of third-party vendors, including restaurants or caterers, and cannot guarantee the complete absence of allergens or full adherence to special dietary requirements. Guests are ultimately responsible for managing their own health and dietary safety throughout the experience.
Medical Assistance: You are advised to travel with appropriate medical insurance and carry any necessary medications or medical supplies required for the duration of your trip.
20. Compliance with BC Consumer Protection Laws
20. Compliance with BC Consumer Protection Laws
Momiji & Maple operates in compliance with the Business Practices and Consumer Protection Authority of British Columbia (Consumer Protection BC). All funds collected are handled in accordance with BC regulations regarding travel service providers.
BC Travel Agent License Number: [Insert Number]
For more information, guests may visit: https://www.consumerprotectionbc.ca
Momiji & Maple operates in compliance with the Business Practices and Consumer Protection Authority of British Columbia (Consumer Protection BC). All funds collected are handled in accordance with BC regulations regarding travel service providers.
BC Travel Agent License Number: [Insert Number]
For more information, guests may visit: https://www.consumerprotectionbc.ca
21. Contact & Communication
21. Contact & Communication
All official communications, including confirmations, updates, and notifications of changes, will be sent via email. It is your responsibility to ensure we have accurate contact details and to regularly check for updates.
For any questions related to these Terms or your booking, please contact:
Momiji & Maple Travel Concierge Inc.
Email: secure@momijiandmaple.ca
Website: https://momijiandmaple.ca/contact
All official communications, including confirmations, updates, and notifications of changes, will be sent via email. It is your responsibility to ensure we have accurate contact details and to regularly check for updates.
For any questions related to these Terms or your booking, please contact:
Momiji & Maple Travel Concierge Inc.
Email: connect@momijiandmaple.ca
22. Modifications to Terms
22. Modifications to Terms
Momiji & Maple reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to our website or otherwise communicated to you. It is your responsibility to review the Terms periodically. Your continued participation in a trip or use of our services constitutes acceptance of the updated Terms.
The Effective Date at the top of these Terms reflects the latest version.
Momiji & Maple reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to our website or otherwise communicated to you. It is your responsibility to review the Terms periodically. Your continued participation in a trip or use of our services constitutes acceptance of the updated Terms.
The Effective Date at the top of these Terms reflects the latest version.
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License PENDING/604.445.0254