Terms and Conditions
Terms and Conditions
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Momiji & Maple Terms and Conditions
Momiji & Maple Terms and Conditions
Momiji & Maple Terms and Conditions
Effective Date: March 6, 2026
Effective Date: March 6, 2026
Effective Date: March 6, 2026
These Terms and Conditions ("Terms") govern all bookings made with Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us"). By confirming your booking and submitting the required Booking Deposit (as defined below), you ("guest," "participant," or "you") agree to abide by these Terms, which form a binding agreement between you and Momiji & Maple.
These Terms and Conditions ("Terms") govern all bookings made with Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us"). By confirming your booking and submitting the required Booking Deposit (as defined below), you ("guest," "participant," or "you") agree to abide by these Terms, which form a binding agreement between you and Momiji & Maple.
These Terms and Conditions ("Terms") govern all bookings made with Momiji & Maple Travel Concierge Inc. ("Momiji & Maple," "we," "our," or "us"). By confirming your booking and submitting the required Booking Deposit (as defined below), you ("guest," "participant," or "you") agree to abide by these Terms, which form a binding agreement between you and Momiji & Maple.
Definitions
Definitions
The following terms have the meanings set out below and apply throughout these Terms:
"Booking Deposit" means the initial non-refundable deposit (after the seven-day grace period) required to reserve a spot on a curated experience, as further described in Section 1.
"DMC" means Heartland Japan (Liberta Inc.), Momiji & Maple's ground operations partner and Destination Management Company based in Tokyo, Japan, responsible for delivering all in-destination services including accommodations, transportation, guides, activities, and meals.
"Final Payment" means the remaining 50% of the balance due no later than 60 days before the scheduled departure date, as further described in Section 2.
"Force Majeure Credit" means a non-refundable, non-transferable store credit issued to a guest in lieu of a cash refund when a trip is cancelled or disrupted due to a force majeure event, as further described in Section 10.
"Guest Substitution" means the replacement of a confirmed registered guest with a different individual, as further described in Section 6.
"Installment Payment" means the 50% of the remaining balance (total trip cost less the Booking Deposit) due no later than 120 days before the scheduled departure date, as further described in Section 2.
"Itinerary" means the trip itinerary published at the time of booking, which serves as the authoritative document for all inclusions and exclusions.
"Promotional Bonus Coupon" means a one-time, non-refundable, non-transferable coupon of $200 CAD with no cash value, issued alongside a Threshold Cancellation Credit when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Threshold Cancellation Credit" means a non-refundable, non-transferable store credit equal to the Booking Deposit amount, issued to a guest when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Trip Approval Date" means the date on which a trip is formally confirmed following the minimum group threshold being met, as further described in Section 2.
The following terms have the meanings set out below and apply throughout these Terms:
"Booking Deposit" means the initial non-refundable deposit (after the seven-day grace period) required to reserve a spot on a curated experience, as further described in Section 1.
"DMC" means Heartland Japan (Liberta Inc.), Momiji & Maple's ground operations partner and Destination Management Company based in Tokyo, Japan, responsible for delivering all in-destination services including accommodations, transportation, guides, activities, and meals.
"Final Payment" means the remaining 50% of the balance due no later than 60 days before the scheduled departure date, as further described in Section 2.
"Force Majeure Credit" means a non-refundable, non-transferable store credit issued to a guest in lieu of a cash refund when a trip is cancelled or disrupted due to a force majeure event, as further described in Section 10.
"Guest Substitution" means the replacement of a confirmed registered guest with a different individual, as further described in Section 6.
"Installment Payment" means the 50% of the remaining balance (total trip cost less the Booking Deposit) due no later than 120 days before the scheduled departure date, as further described in Section 2.
"Itinerary" means the trip itinerary published at the time of booking, which serves as the authoritative document for all inclusions and exclusions.
"Promotional Bonus Coupon" means a one-time, non-refundable, non-transferable coupon of $200 CAD with no cash value, issued alongside a Threshold Cancellation Credit when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Threshold Cancellation Credit" means a non-refundable, non-transferable store credit equal to the Booking Deposit amount, issued to a guest when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Trip Approval Date" means the date on which a trip is formally confirmed following the minimum group threshold being met, as further described in Section 2.
The following terms have the meanings set out below and apply throughout these Terms:
"Booking Deposit" means the initial non-refundable deposit (after the seven-day grace period) required to reserve a spot on a curated experience, as further described in Section 1.
"DMC" means Heartland Japan (Liberta Inc.), Momiji & Maple's ground operations partner and Destination Management Company based in Tokyo, Japan, responsible for delivering all in-destination services including accommodations, transportation, guides, activities, and meals.
"Final Payment" means the remaining 50% of the balance due no later than 60 days before the scheduled departure date, as further described in Section 2.
"Force Majeure Credit" means a non-refundable, non-transferable store credit issued to a guest in lieu of a cash refund when a trip is cancelled or disrupted due to a force majeure event, as further described in Section 10.
"Guest Substitution" means the replacement of a confirmed registered guest with a different individual, as further described in Section 6.
"Installment Payment" means the 50% of the remaining balance (total trip cost less the Booking Deposit) due no later than 120 days before the scheduled departure date, as further described in Section 2.
"Itinerary" means the trip itinerary published at the time of booking, which serves as the authoritative document for all inclusions and exclusions.
"Promotional Bonus Coupon" means a one-time, non-refundable, non-transferable coupon of $200 CAD with no cash value, issued alongside a Threshold Cancellation Credit when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Threshold Cancellation Credit" means a non-refundable, non-transferable store credit equal to the Booking Deposit amount, issued to a guest when a trip is cancelled due to minimum group thresholds not being met, as further described in Section 7.
"Trip Approval Date" means the date on which a trip is formally confirmed following the minimum group threshold being met, as further described in Section 2.
1. Booking Deposit & Payment Structure
1. Booking Deposit & Payment Structure
A Booking Deposit (currently $800 CAD, subject to change) is required at checkout to reserve your spot on a Momiji & Maple curated experience.
This payment secures your place provisionally until the trip is confirmed (see Section 2) and covers the initial administrative costs required to plan your journey.
Within seven (7) calendar days of placing your Booking Deposit, you may request a full refund of the Booking Deposit. After this period, the Booking Deposit becomes non-refundable, regardless of cancellation reason.
Payment Processing & Data Security: All payments are securely processed via a third-party payment processor, currently Stripe. Momiji & Maple does not directly collect, store, or manage any payment card details submitted during booking. Guests are responsible for reviewing and accepting any separate terms, conditions, or privacy policies presented by the payment processor at the time of payment.
A Booking Deposit (currently $800 CAD, subject to change) is required at checkout to reserve your spot on a Momiji & Maple curated experience.
This payment secures your place provisionally until the trip is confirmed (see Section 2) and covers the initial administrative costs required to plan your journey.
Within seven (7) calendar days of placing your Booking Deposit, you may request a full refund of the Booking Deposit. After this period, the Booking Deposit becomes non-refundable, regardless of cancellation reason.
Payment Processing & Data Security: All payments are securely processed via a third-party payment processor, currently Stripe. Momiji & Maple does not directly collect, store, or manage any payment card details submitted during booking. Guests are responsible for reviewing and accepting any separate terms, conditions, or privacy policies presented by the payment processor at the time of payment.
A Booking Deposit (currently $800 CAD, subject to change) is required at checkout to reserve your spot on a Momiji & Maple curated experience.
This payment secures your place provisionally until the trip is confirmed (see Section 2) and covers the initial administrative costs required to plan your journey.
Within seven (7) calendar days of placing your Booking Deposit, you may request a full refund of the Booking Deposit. After this period, the Booking Deposit becomes non-refundable, regardless of cancellation reason.
Payment Processing & Data Security: All payments are securely processed via a third-party payment processor, currently Stripe. Momiji & Maple does not directly collect, store, or manage any payment card details submitted during booking. Guests are responsible for reviewing and accepting any separate terms, conditions, or privacy policies presented by the payment processor at the time of payment.
2. Trip Confirmation & Final Payment
2. Trip Confirmation & Final Payment
Trips will be confirmed once a minimum of eight (8) guests have placed Booking Deposits and are verified participants. We reserve the right to confirm trips at fewer than eight participants at our sole discretion.
Upon confirmation of the trip (the "Trip Approval Date"), you will be notified in writing. The remaining balance is due according to the following schedule:
Installment Payment: 50% of the remaining balance (total trip cost less the Booking Deposit already paid) is due no later than 120 days before the scheduled departure date. This date also serves as the trip go/no-go confirmation deadline.
Final Payment: The remaining 50% of the balance is due no later than 60 days before the scheduled departure date.
It remains your responsibility to ensure payments are made on time. Should a payment attempt fail, we will notify you immediately. You will have a grace period of 48 hours to provide an alternative payment method before the booking is considered cancelled by you.
Trips will be confirmed once a minimum of eight (8) guests have placed Booking Deposits and are verified participants. We reserve the right to confirm trips at fewer than eight participants at our sole discretion.
Upon confirmation of the trip (the "Trip Approval Date"), you will be notified in writing. The remaining balance is due according to the following schedule:
Installment Payment: 50% of the remaining balance (total trip cost less the Booking Deposit already paid) is due no later than 120 days before the scheduled departure date. This date also serves as the trip go/no-go confirmation deadline.
Final Payment: The remaining 50% of the balance is due no later than 60 days before the scheduled departure date.
It remains your responsibility to ensure payments are made on time. Should a payment attempt fail, we will notify you immediately. You will have a grace period of 48 hours to provide an alternative payment method before the booking is considered cancelled by you.
Trips will be confirmed once a minimum of eight (8) guests have placed Booking Deposits and are verified participants. We reserve the right to confirm trips at fewer than eight participants at our sole discretion.
Upon confirmation of the trip (the "Trip Approval Date"), you will be notified in writing. The remaining balance is due according to the following schedule:
Installment Payment: 50% of the remaining balance (total trip cost less the Booking Deposit already paid) is due no later than 120 days before the scheduled departure date. This date also serves as the trip go/no-go confirmation deadline.
Final Payment: The remaining 50% of the balance is due no later than 60 days before the scheduled departure date.
It remains your responsibility to ensure payments are made on time. Should a payment attempt fail, we will notify you immediately. You will have a grace period of 48 hours to provide an alternative payment method before the booking is considered cancelled by you.
3. Trip Inclusions and Exclusions
3. Trip Inclusions and Exclusions
A detailed list of trip inclusions and exclusions is provided in the trip itinerary (the "Itinerary") for each curated experience. Guests are responsible for reviewing the Itinerary carefully before booking. Generally, trip costs include accommodations, ground transportation per the itinerary, specified group meals, guide services, and coordinator support. Common exclusions include international airfare, travel insurance, visas, alcohol, and meals or activities not listed as included.
The Itinerary published at the time of booking is the authoritative document for all inclusions and exclusions. In the event of any conflict between verbal communications, marketing materials, or other sources, the Itinerary prevails. Our DMC reserves the right to make reasonable substitutions if specific inclusions become unavailable due to circumstances beyond their control. Substitutions will maintain similar quality, type, and value to preserve the essential character of the experience. Guests will be notified of material substitutions as soon as reasonably practicable.
A detailed list of trip inclusions and exclusions is provided in the trip itinerary (the "Itinerary") for each curated experience. Guests are responsible for reviewing the Itinerary carefully before booking. Generally, trip costs include accommodations, ground transportation per the itinerary, specified group meals, guide services, and coordinator support. Common exclusions include international airfare, travel insurance, visas, alcohol, and meals or activities not listed as included.
The Itinerary published at the time of booking is the authoritative document for all inclusions and exclusions. In the event of any conflict between verbal communications, marketing materials, or other sources, the Itinerary prevails. Our DMC reserves the right to make reasonable substitutions if specific inclusions become unavailable due to circumstances beyond their control. Substitutions will maintain similar quality, type, and value to preserve the essential character of the experience. Guests will be notified of material substitutions as soon as reasonably practicable.
A detailed list of trip inclusions and exclusions is provided in the trip itinerary (the "Itinerary") for each curated experience. Guests are responsible for reviewing the Itinerary carefully before booking. Generally, trip costs include accommodations, ground transportation per the itinerary, specified group meals, guide services, and coordinator support. Common exclusions include international airfare, travel insurance, visas, alcohol, and meals or activities not listed as included.
The Itinerary published at the time of booking is the authoritative document for all inclusions and exclusions. In the event of any conflict between verbal communications, marketing materials, or other sources, the Itinerary prevails. Our DMC reserves the right to make reasonable substitutions if specific inclusions become unavailable due to circumstances beyond their control. Substitutions will maintain similar quality, type, and value to preserve the essential character of the experience. Guests will be notified of material substitutions as soon as reasonably practicable.
4. Guest Arrival & Start of Trip
4. Guest Arrival & Start of Trip
All curated journeys begin at a designated starting location, which will be confirmed by Momiji & Maple during the booking process. It is each guest's responsibility to arrange and secure their own travel to arrive at the starting location by the specified date and time. Recommended flights, routes, and arrival time windows may be provided for reference after booking.
Recommended flights, routes, and arrival time windows are provided as guidance only and do not guarantee availability, pricing, or suitability. Guests are solely responsible for booking and confirming their own travel arrangements and should verify that their chosen transportation allows arrival within the specified window. Momiji & Maple is not liable for any errors in recommended transportation information or changes made by carriers. Guests arriving prior to the official trip start time or remaining after the official end time are responsible for their own accommodations, meals, and transportation during these periods.
Guests who arrive outside the specified arrival window will be responsible for all costs associated with reaching the group at its current location, including but not limited to private transportation, additional accommodations, meals, and any activities or experiences that cannot be rescheduled. Momiji & Maple will provide reasonable assistance in coordinating catch-up arrangements where feasible; however, we do not guarantee that rejoining the group itinerary will be possible, and all associated costs and logistics are the sole responsibility of the guest. No refunds will be provided for missed portions of the trip due to delayed arrival, missed connections, or failure to secure appropriate transportation to the starting location.
Guests experiencing travel delays or disruptions that may affect their arrival should notify Momiji & Maple as soon as possible. While we will make reasonable efforts to accommodate late arrivals where feasible, we cannot guarantee modifications to the group itinerary and are not responsible for any missed experiences.
All curated journeys begin at a designated starting location, which will be confirmed by Momiji & Maple during the booking process. It is each guest's responsibility to arrange and secure their own travel to arrive at the starting location by the specified date and time. Recommended flights, routes, and arrival time windows may be provided for reference after booking.
Recommended flights, routes, and arrival time windows are provided as guidance only and do not guarantee availability, pricing, or suitability. Guests are solely responsible for booking and confirming their own travel arrangements and should verify that their chosen transportation allows arrival within the specified window. Momiji & Maple is not liable for any errors in recommended transportation information or changes made by carriers. Guests arriving prior to the official trip start time or remaining after the official end time are responsible for their own accommodations, meals, and transportation during these periods.
Guests who arrive outside the specified arrival window will be responsible for all costs associated with reaching the group at its current location, including but not limited to private transportation, additional accommodations, meals, and any activities or experiences that cannot be rescheduled. Momiji & Maple will provide reasonable assistance in coordinating catch-up arrangements where feasible; however, we do not guarantee that rejoining the group itinerary will be possible, and all associated costs and logistics are the sole responsibility of the guest. No refunds will be provided for missed portions of the trip due to delayed arrival, missed connections, or failure to secure appropriate transportation to the starting location.
Guests experiencing travel delays or disruptions that may affect their arrival should notify Momiji & Maple as soon as possible. While we will make reasonable efforts to accommodate late arrivals where feasible, we cannot guarantee modifications to the group itinerary and are not responsible for any missed experiences.
All curated journeys begin at a designated starting location, which will be confirmed by Momiji & Maple during the booking process. It is each guest's responsibility to arrange and secure their own travel to arrive at the starting location by the specified date and time. Recommended flights, routes, and arrival time windows may be provided for reference after booking.
Recommended flights, routes, and arrival time windows are provided as guidance only and do not guarantee availability, pricing, or suitability. Guests are solely responsible for booking and confirming their own travel arrangements and should verify that their chosen transportation allows arrival within the specified window. Momiji & Maple is not liable for any errors in recommended transportation information or changes made by carriers. Guests arriving prior to the official trip start time or remaining after the official end time are responsible for their own accommodations, meals, and transportation during these periods.
Guests who arrive outside the specified arrival window will be responsible for all costs associated with reaching the group at its current location, including but not limited to private transportation, additional accommodations, meals, and any activities or experiences that cannot be rescheduled. Momiji & Maple will provide reasonable assistance in coordinating catch-up arrangements where feasible; however, we do not guarantee that rejoining the group itinerary will be possible, and all associated costs and logistics are the sole responsibility of the guest. No refunds will be provided for missed portions of the trip due to delayed arrival, missed connections, or failure to secure appropriate transportation to the starting location.
Guests experiencing travel delays or disruptions that may affect their arrival should notify Momiji & Maple as soon as possible. While we will make reasonable efforts to accommodate late arrivals where feasible, we cannot guarantee modifications to the group itinerary and are not responsible for any missed experiences.
5. Cancellation & Refund Policy
5. Cancellation & Refund Policy
The following cancellation schedule applies once your Booking Deposit has been placed:
120+ days before departure (before trip confirmation): Full refund of all payments, less the Booking Deposit.
31–120 days before departure: 40% of the total trip cost will be refunded. Momiji & Maple retains 60%.
26–30 days before departure: 20% of the total trip cost will be refunded. Momiji & Maple retains 80%.
25 days or fewer before departure: No refund. Momiji & Maple retains 100% of the total trip cost.
Please note that once ground arrangements have been committed to our DMC those costs cannot be recovered and will be reflected in the amounts retained above.
All cancellation requests must be submitted to us in writing via email to be valid. The effective date of cancellation will be the date on which we receive your written notification.
Refund Processing: Refunds will be processed to the original payment method used at the time of booking. If the original credit card or payment account has been closed or is no longer active, the refund will still be processed to that account, and it will be the guest's responsibility to contact their financial institution to claim the funds. In rare cases where the financial institution rejects the refund, guests will be required to provide alternative payment details (such as a valid bank account for direct deposit or mailing address for a check) within 30 days of notification. Failure to provide alternative payment information within this timeframe may result in forfeiture of the refund. All refunds, once processed, are returned via the original method of payment within 14 business days.
The following cancellation schedule applies once your Booking Deposit has been placed:
120+ days before departure (before trip confirmation): Full refund of all payments, less the Booking Deposit.
31–120 days before departure: 40% of the total trip cost will be refunded. Momiji & Maple retains 60%.
26–30 days before departure: 20% of the total trip cost will be refunded. Momiji & Maple retains 80%.
25 days or fewer before departure: No refund. Momiji & Maple retains 100% of the total trip cost.
Please note that once ground arrangements have been committed to our DMC those costs cannot be recovered and will be reflected in the amounts retained above.
All cancellation requests must be submitted to us in writing via email to be valid. The effective date of cancellation will be the date on which we receive your written notification.
Refund Processing: Refunds will be processed to the original payment method used at the time of booking. If the original credit card or payment account has been closed or is no longer active, the refund will still be processed to that account, and it will be the guest's responsibility to contact their financial institution to claim the funds. In rare cases where the financial institution rejects the refund, guests will be required to provide alternative payment details (such as a valid bank account for direct deposit or mailing address for a check) within 30 days of notification. Failure to provide alternative payment information within this timeframe may result in forfeiture of the refund. All refunds, once processed, are returned via the original method of payment within 14 business days.
The following cancellation schedule applies once your Booking Deposit has been placed:
120+ days before departure (before trip confirmation): Full refund of all payments, less the Booking Deposit.
31–120 days before departure: 40% of the total trip cost will be refunded. Momiji & Maple retains 60%.
26–30 days before departure: 20% of the total trip cost will be refunded. Momiji & Maple retains 80%.
25 days or fewer before departure: No refund. Momiji & Maple retains 100% of the total trip cost.
Please note that once ground arrangements have been committed to our DMC those costs cannot be recovered and will be reflected in the amounts retained above.
All cancellation requests must be submitted to us in writing via email to be valid. The effective date of cancellation will be the date on which we receive your written notification.
Refund Processing: Refunds will be processed to the original payment method used at the time of booking. If the original credit card or payment account has been closed or is no longer active, the refund will still be processed to that account, and it will be the guest's responsibility to contact their financial institution to claim the funds. In rare cases where the financial institution rejects the refund, guests will be required to provide alternative payment details (such as a valid bank account for direct deposit or mailing address for a check) within 30 days of notification. Failure to provide alternative payment information within this timeframe may result in forfeiture of the refund. All refunds, once processed, are returned via the original method of payment within 14 business days.
6. Changes to Guest Details
6. Changes to Guest Details
Prior to the Trip Approval Date, you may request modifications to your reservation, subject to the terms below. Changes must be requested in writing via email to secure@momijiandmaple.ca. We will make reasonable efforts to accommodate such changes; however, approval is not guaranteed.
Name Corrections: Corrections to a guest's name to match their travel documentation (such as passport) are provided at no charge, provided the correction does not change the identity of the traveler. We strongly encourage guests to ensure their booking information matches their passport or other travel documents exactly, as discrepancies may cause issues at borders, airports, or accommodations. Name correction requests should be submitted as soon as the discrepancy is discovered to avoid complications.
Guest Substitutions: Replacing one registered guest with a different individual (a "guest substitution") may be permitted at our discretion, subject to a $100 CAD administrative fee. The substitute guest must meet all eligibility requirements, including age restrictions (Section 15), travel insurance requirements (Section 8), and any health or documentation requirements (Section 14). The substitute guest must provide all required information and documentation within 48 hours of the substitution request being approved. If the substitute does not meet eligibility requirements or if the substitution cannot be accommodated for any reason, the request will be denied and no refund will be provided for the inability to make the change.
If a requested change cannot be accommodated due to timing, availability, or other factors beyond our control, the original booking will remain in effect with no refund or credit provided. The guest may choose to cancel in accordance with the cancellation policy outlined in Section 5, subject to applicable cancellation fees.
After the Trip Approval Date, no changes to guest details can be made due to contractual obligations with our partners and vendors. This restriction includes both name corrections and guest substitutions.
Prior to the Trip Approval Date, you may request modifications to your reservation, subject to the terms below. Changes must be requested in writing via email to secure@momijiandmaple.ca. We will make reasonable efforts to accommodate such changes; however, approval is not guaranteed.
Name Corrections: Corrections to a guest's name to match their travel documentation (such as passport) are provided at no charge, provided the correction does not change the identity of the traveler. We strongly encourage guests to ensure their booking information matches their passport or other travel documents exactly, as discrepancies may cause issues at borders, airports, or accommodations. Name correction requests should be submitted as soon as the discrepancy is discovered to avoid complications.
Guest Substitutions: Replacing one registered guest with a different individual (a "guest substitution") may be permitted at our discretion, subject to a $100 CAD administrative fee. The substitute guest must meet all eligibility requirements, including age restrictions (Section 15), travel insurance requirements (Section 8), and any health or documentation requirements (Section 14). The substitute guest must provide all required information and documentation within 48 hours of the substitution request being approved. If the substitute does not meet eligibility requirements or if the substitution cannot be accommodated for any reason, the request will be denied and no refund will be provided for the inability to make the change.
If a requested change cannot be accommodated due to timing, availability, or other factors beyond our control, the original booking will remain in effect with no refund or credit provided. The guest may choose to cancel in accordance with the cancellation policy outlined in Section 5, subject to applicable cancellation fees.
After the Trip Approval Date, no changes to guest details can be made due to contractual obligations with our partners and vendors. This restriction includes both name corrections and guest substitutions.
Prior to the Trip Approval Date, you may request modifications to your reservation, subject to the terms below. Changes must be requested in writing via email to secure@momijiandmaple.ca. We will make reasonable efforts to accommodate such changes; however, approval is not guaranteed.
Name Corrections: Corrections to a guest's name to match their travel documentation (such as passport) are provided at no charge, provided the correction does not change the identity of the traveler. We strongly encourage guests to ensure their booking information matches their passport or other travel documents exactly, as discrepancies may cause issues at borders, airports, or accommodations. Name correction requests should be submitted as soon as the discrepancy is discovered to avoid complications.
Guest Substitutions: Replacing one registered guest with a different individual (a "guest substitution") may be permitted at our discretion, subject to a $100 CAD administrative fee. The substitute guest must meet all eligibility requirements, including age restrictions (Section 15), travel insurance requirements (Section 8), and any health or documentation requirements (Section 14). The substitute guest must provide all required information and documentation within 48 hours of the substitution request being approved. If the substitute does not meet eligibility requirements or if the substitution cannot be accommodated for any reason, the request will be denied and no refund will be provided for the inability to make the change.
If a requested change cannot be accommodated due to timing, availability, or other factors beyond our control, the original booking will remain in effect with no refund or credit provided. The guest may choose to cancel in accordance with the cancellation policy outlined in Section 5, subject to applicable cancellation fees.
After the Trip Approval Date, no changes to guest details can be made due to contractual obligations with our partners and vendors. This restriction includes both name corrections and guest substitutions.
7. Minimum Group Threshold & Cancellations by Us
7. Minimum Group Threshold & Cancellations by Us
If the minimum group size is not met, we will assess the feasibility of proceeding. We reserve the right to cancel or move forward with smaller groups at our discretion. A final decision will be made no later than 60 days prior to departure, and all registered guests will be notified in writing within 48 hours.
If a trip is cancelled due to minimum group thresholds not being met, you will have seven (7) calendar days from notification to select one of the following options in writing to secure@momijiandmaple.ca. If no selection is received, Option 1 will be automatically applied.
Option 1: A full refund of your Booking Deposit, processed in accordance with Section 5.
Option 2: A Threshold Cancellation Credit ($800 CAD) plus a Promotional Bonus Coupon ($200 CAD), for a total of $1,000 CAD toward a future Momiji & Maple experience.
Credits and Coupons: Both the Threshold Cancellation Credit and Promotional Bonus Coupon are non-refundable, non-transferable, non-exchangeable for cash, and expire 12 months from the date of issuance. They are issued to the original payer only. Promotional Bonus Coupons may be applied at one per guest spot per booking and hold no cash value. If a subsequent trip booked using a Threshold Cancellation Credit is also cancelled by us due to group thresholds not being met, you will again be offered the same two options — however, any Promotional Bonus Coupon previously issued is not restored; only a new one is issued if you select Option 2 again. This process repeats for each company-initiated threshold cancellation.
Group Bookings: All credits issued in the event of a company-initiated cancellation are issued to the primary booker. We recommend that individual travelers make their own separate bookings if they wish to maintain independent control over potential future credits.
Liability: In the event of a cancellation by us, our liability is limited to the return of payments received. We are not responsible for any other expenses incurred as a result of your booking, including non-refundable flights, visa fees, or other personal travel arrangements.
Note: Threshold Cancellation Credits are distinct from Force Majeure Credits issued under Section 10, which carry a 24-month validity period and are subject to deduction of non-recoverable supplier costs.
Legal Classification: Threshold Cancellation Credits and Promotional Bonus Coupons constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
If the minimum group size is not met, we will assess the feasibility of proceeding. We reserve the right to cancel or move forward with smaller groups at our discretion. A final decision will be made no later than 60 days prior to departure, and all registered guests will be notified in writing within 48 hours.
If a trip is cancelled due to minimum group thresholds not being met, you will have seven (7) calendar days from notification to select one of the following options in writing to secure@momijiandmaple.ca. If no selection is received, Option 1 will be automatically applied.
Option 1: A full refund of your Booking Deposit, processed in accordance with Section 5.
Option 2: A Threshold Cancellation Credit ($800 CAD) plus a Promotional Bonus Coupon ($200 CAD), for a total of $1,000 CAD toward a future Momiji & Maple experience.
Credits and Coupons: Both the Threshold Cancellation Credit and Promotional Bonus Coupon are non-refundable, non-transferable, non-exchangeable for cash, and expire 12 months from the date of issuance. They are issued to the original payer only. Promotional Bonus Coupons may be applied at one per guest spot per booking and hold no cash value. If a subsequent trip booked using a Threshold Cancellation Credit is also cancelled by us due to group thresholds not being met, you will again be offered the same two options — however, any Promotional Bonus Coupon previously issued is not restored; only a new one is issued if you select Option 2 again. This process repeats for each company-initiated threshold cancellation.
Group Bookings: All credits issued in the event of a company-initiated cancellation are issued to the primary booker. We recommend that individual travelers make their own separate bookings if they wish to maintain independent control over potential future credits.
Liability: In the event of a cancellation by us, our liability is limited to the return of payments received. We are not responsible for any other expenses incurred as a result of your booking, including non-refundable flights, visa fees, or other personal travel arrangements.
Note: Threshold Cancellation Credits are distinct from Force Majeure Credits issued under Section 10, which carry a 24-month validity period and are subject to deduction of non-recoverable supplier costs.
Legal Classification: Threshold Cancellation Credits and Promotional Bonus Coupons constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
If the minimum group size is not met, we will assess the feasibility of proceeding. We reserve the right to cancel or move forward with smaller groups at our discretion. A final decision will be made no later than 60 days prior to departure, and all registered guests will be notified in writing within 48 hours.
If a trip is cancelled due to minimum group thresholds not being met, you will have seven (7) calendar days from notification to select one of the following options in writing to secure@momijiandmaple.ca. If no selection is received, Option 1 will be automatically applied.
Option 1: A full refund of your Booking Deposit, processed in accordance with Section 5.
Option 2: A Threshold Cancellation Credit ($800 CAD) plus a Promotional Bonus Coupon ($200 CAD), for a total of $1,000 CAD toward a future Momiji & Maple experience.
Credits and Coupons: Both the Threshold Cancellation Credit and Promotional Bonus Coupon are non-refundable, non-transferable, non-exchangeable for cash, and expire 12 months from the date of issuance. They are issued to the original payer only. Promotional Bonus Coupons may be applied at one per guest spot per booking and hold no cash value. If a subsequent trip booked using a Threshold Cancellation Credit is also cancelled by us due to group thresholds not being met, you will again be offered the same two options — however, any Promotional Bonus Coupon previously issued is not restored; only a new one is issued if you select Option 2 again. This process repeats for each company-initiated threshold cancellation.
Group Bookings: All credits issued in the event of a company-initiated cancellation are issued to the primary booker. We recommend that individual travelers make their own separate bookings if they wish to maintain independent control over potential future credits.
Liability: In the event of a cancellation by us, our liability is limited to the return of payments received. We are not responsible for any other expenses incurred as a result of your booking, including non-refundable flights, visa fees, or other personal travel arrangements.
Note: Threshold Cancellation Credits are distinct from Force Majeure Credits issued under Section 10, which carry a 24-month validity period and are subject to deduction of non-recoverable supplier costs.
Legal Classification: Threshold Cancellation Credits and Promotional Bonus Coupons constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
8. Travel Insurance
8. Travel Insurance
Travel insurance is not included in the cost of your curated experience.
Comprehensive travel insurance is strongly recommended for all guests. Your policy should include, at a minimum, coverage for medical emergencies, personal injury, repatriation, trip cancellation, and lost baggage for the full duration of the journey.
While not required as a condition of booking, we strongly encourage all guests to obtain coverage before departure and to ensure it is appropriate for the activity level of their chosen itinerary. Momiji & Maple does not sell or provide insurance, does not verify guest coverage, and assumes no responsibility for costs incurred due to insufficient or absent coverage. The decision to obtain travel insurance, and the selection of any policy, rests entirely with the guest.
Travel insurance is not included in the cost of your curated experience.
Comprehensive travel insurance is strongly recommended for all guests. Your policy should include, at a minimum, coverage for medical emergencies, personal injury, repatriation, trip cancellation, and lost baggage for the full duration of the journey.
While not required as a condition of booking, we strongly encourage all guests to obtain coverage before departure and to ensure it is appropriate for the activity level of their chosen itinerary. Momiji & Maple does not sell or provide insurance, does not verify guest coverage, and assumes no responsibility for costs incurred due to insufficient or absent coverage. The decision to obtain travel insurance, and the selection of any policy, rests entirely with the guest.
Travel insurance is not included in the cost of your curated experience.
Comprehensive travel insurance is strongly recommended for all guests. Your policy should include, at a minimum, coverage for medical emergencies, personal injury, repatriation, trip cancellation, and lost baggage for the full duration of the journey.
While not required as a condition of booking, we strongly encourage all guests to obtain coverage before departure and to ensure it is appropriate for the activity level of their chosen itinerary. Momiji & Maple does not sell or provide insurance, does not verify guest coverage, and assumes no responsibility for costs incurred due to insufficient or absent coverage. The decision to obtain travel insurance, and the selection of any policy, rests entirely with the guest.
9. Waitlist Policy
9. Waitlist Policy
If a curated experience is fully booked, guests may request to join a waitlist by providing their name and contact information. Waitlist participation does not guarantee placement on the trip.
Spots may become available if a confirmed guest cancels, fails to meet requirements, or does not complete Final Payment. If sufficient waitlist interest exists, we may form a secondary departure group, which will follow the same confirmation timeline outlined in Section 7. Waitlist participants will be given priority to reserve spots on any secondary departure before it is made available to the general public.
In certain cases we may offer a priority waitlist option requiring a Booking Deposit, which follows the same terms as Section 1 including the seven (7) day refund grace period. If a priority waitlist guest is offered a confirmed spot and declines after the seven-day period, their Booking Deposit is non-refundable. If no spot becomes available and a secondary departure cannot be formed, all priority waitlist Booking Deposits will be refunded in full.
The waitlist closes 60 days prior to departure when the roster is finalized per Section 7. Guests may request removal from the waitlist at any time before being offered a confirmed spot. We reserve the right to determine how and when waitlisted individuals are contacted.
If a curated experience is fully booked, guests may request to join a waitlist by providing their name and contact information. Waitlist participation does not guarantee placement on the trip.
Spots may become available if a confirmed guest cancels, fails to meet requirements, or does not complete Final Payment. If sufficient waitlist interest exists, we may form a secondary departure group, which will follow the same confirmation timeline outlined in Section 7. Waitlist participants will be given priority to reserve spots on any secondary departure before it is made available to the general public.
In certain cases we may offer a priority waitlist option requiring a Booking Deposit, which follows the same terms as Section 1 including the seven (7) day refund grace period. If a priority waitlist guest is offered a confirmed spot and declines after the seven-day period, their Booking Deposit is non-refundable. If no spot becomes available and a secondary departure cannot be formed, all priority waitlist Booking Deposits will be refunded in full.
The waitlist closes 60 days prior to departure when the roster is finalized per Section 7. Guests may request removal from the waitlist at any time before being offered a confirmed spot. We reserve the right to determine how and when waitlisted individuals are contacted.
If a curated experience is fully booked, guests may request to join a waitlist by providing their name and contact information. Waitlist participation does not guarantee placement on the trip.
Spots may become available if a confirmed guest cancels, fails to meet requirements, or does not complete Final Payment. If sufficient waitlist interest exists, we may form a secondary departure group, which will follow the same confirmation timeline outlined in Section 7. Waitlist participants will be given priority to reserve spots on any secondary departure before it is made available to the general public.
In certain cases we may offer a priority waitlist option requiring a Booking Deposit, which follows the same terms as Section 1 including the seven (7) day refund grace period. If a priority waitlist guest is offered a confirmed spot and declines after the seven-day period, their Booking Deposit is non-refundable. If no spot becomes available and a secondary departure cannot be formed, all priority waitlist Booking Deposits will be refunded in full.
The waitlist closes 60 days prior to departure when the roster is finalized per Section 7. Guests may request removal from the waitlist at any time before being offered a confirmed spot. We reserve the right to determine how and when waitlisted individuals are contacted.
10. Force Majeure
10. Force Majeure
Momiji & Maple is not liable for failure to perform its obligations if such failure results from causes beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, labor strikes, or transportation interruptions.
In such cases, our primary obligation will be to make reasonable efforts to reschedule the trip. Should rescheduling not be feasible, or if you cannot attend on the new dates, any monies paid will be converted into a Force Majeure Credit, less any non-recoverable costs already committed to our suppliers. No cash refunds will be issued for force majeure cancellations.
Force Majeure Credits are issued to the original guest only and cannot be sold, transferred, gifted, or assigned to any other person or entity. Any attempt to transfer or sell credits will result in immediate forfeiture of the credit with no refund or compensation. Credits may only be redeemed by the original recipient in whose name they were issued.
Force Majeure Credits are valid for 24 months from the original trip start date and cannot be extended. Credits that are not used within 24 months will expire and become void. No refund, extension, or compensation will be provided for expired Force Majeure Credits. Force Majeure Credits cannot be redeemed for cash under any circumstances.
The Force Majeure Credit amount will equal the total payments you have made to Momiji & Maple, less any non-recoverable costs we have already committed to third-party suppliers (such as non-refundable accommodation deposits, transportation bookings, or activity reservations). You will be provided with a breakdown of any deducted costs upon issuance of the credit. Force Majeure Credits from multiple bookings may be combined and applied toward a single future booking by the same guest.
By accepting a Force Majeure Credit, you acknowledge that you are voluntarily accepting future travel value in lieu of a cash refund, and that failure to utilize this credit within the 24-month validity period constitutes a voluntary forfeiture of value.
Important Distinction: Force Majeure Credits issued under this section are distinct from Threshold Cancellation Credits issued under Section 7 (Minimum Group Threshold & Cancellations by Us). Threshold Cancellation Credits are subject to different terms including a 12-month validity period, no deduction of supplier costs, and the availability of a promotional bonus. The terms in this section apply only to cancellations or disruptions caused by force majeure events.
Legal Classification: Force Majeure Credits issued following a force majeure event constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
Momiji & Maple is not liable for failure to perform its obligations if such failure results from causes beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, labor strikes, or transportation interruptions.
In such cases, our primary obligation will be to make reasonable efforts to reschedule the trip. Should rescheduling not be feasible, or if you cannot attend on the new dates, any monies paid will be converted into a Force Majeure Credit, less any non-recoverable costs already committed to our suppliers. No cash refunds will be issued for force majeure cancellations.
Force Majeure Credits are issued to the original guest only and cannot be sold, transferred, gifted, or assigned to any other person or entity. Any attempt to transfer or sell credits will result in immediate forfeiture of the credit with no refund or compensation. Credits may only be redeemed by the original recipient in whose name they were issued.
Force Majeure Credits are valid for 24 months from the original trip start date and cannot be extended. Credits that are not used within 24 months will expire and become void. No refund, extension, or compensation will be provided for expired Force Majeure Credits. Force Majeure Credits cannot be redeemed for cash under any circumstances.
The Force Majeure Credit amount will equal the total payments you have made to Momiji & Maple, less any non-recoverable costs we have already committed to third-party suppliers (such as non-refundable accommodation deposits, transportation bookings, or activity reservations). You will be provided with a breakdown of any deducted costs upon issuance of the credit. Force Majeure Credits from multiple bookings may be combined and applied toward a single future booking by the same guest.
By accepting a Force Majeure Credit, you acknowledge that you are voluntarily accepting future travel value in lieu of a cash refund, and that failure to utilize this credit within the 24-month validity period constitutes a voluntary forfeiture of value.
Important Distinction: Force Majeure Credits issued under this section are distinct from Threshold Cancellation Credits issued under Section 7 (Minimum Group Threshold & Cancellations by Us). Threshold Cancellation Credits are subject to different terms including a 12-month validity period, no deduction of supplier costs, and the availability of a promotional bonus. The terms in this section apply only to cancellations or disruptions caused by force majeure events.
Legal Classification: Force Majeure Credits issued following a force majeure event constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
Momiji & Maple is not liable for failure to perform its obligations if such failure results from causes beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, civil unrest, labor strikes, or transportation interruptions.
In such cases, our primary obligation will be to make reasonable efforts to reschedule the trip. Should rescheduling not be feasible, or if you cannot attend on the new dates, any monies paid will be converted into a Force Majeure Credit, less any non-recoverable costs already committed to our suppliers. No cash refunds will be issued for force majeure cancellations.
Force Majeure Credits are issued to the original guest only and cannot be sold, transferred, gifted, or assigned to any other person or entity. Any attempt to transfer or sell credits will result in immediate forfeiture of the credit with no refund or compensation. Credits may only be redeemed by the original recipient in whose name they were issued.
Force Majeure Credits are valid for 24 months from the original trip start date and cannot be extended. Credits that are not used within 24 months will expire and become void. No refund, extension, or compensation will be provided for expired Force Majeure Credits. Force Majeure Credits cannot be redeemed for cash under any circumstances.
The Force Majeure Credit amount will equal the total payments you have made to Momiji & Maple, less any non-recoverable costs we have already committed to third-party suppliers (such as non-refundable accommodation deposits, transportation bookings, or activity reservations). You will be provided with a breakdown of any deducted costs upon issuance of the credit. Force Majeure Credits from multiple bookings may be combined and applied toward a single future booking by the same guest.
By accepting a Force Majeure Credit, you acknowledge that you are voluntarily accepting future travel value in lieu of a cash refund, and that failure to utilize this credit within the 24-month validity period constitutes a voluntary forfeiture of value.
Important Distinction: Force Majeure Credits issued under this section are distinct from Threshold Cancellation Credits issued under Section 7 (Minimum Group Threshold & Cancellations by Us). Threshold Cancellation Credits are subject to different terms including a 12-month validity period, no deduction of supplier costs, and the availability of a promotional bonus. The terms in this section apply only to cancellations or disruptions caused by force majeure events.
Legal Classification: Force Majeure Credits issued following a force majeure event constitute store credit for a previously non-refundable service and are not gift cards. In accordance with BC consumer protection laws, these credits are subject to the expiry dates specified herein.
11. Health & Safety
11. Health & Safety
You are responsible for ensuring you are medically and physically fit to travel and meet the physical requirements outlined in the trip-specific Itinerary. Any health concerns, dietary needs, or mobility limitations must be communicated in writing at booking.
Momiji & Maple and its partners reserve the right to deny participation or exclude a participant from the trip or specific activities, without refund, if they pose a health or safety risk or cannot meet physical requirements. This right applies before or during the trip. If a guest's health condition poses a risk to themselves, other guests, or the group's ability to continue the itinerary, we may require the guest to seek medical evaluation, remain at accommodations, or discontinue participation. All associated costs, including medical evaluation, additional accommodations, and return transportation, are the guest's responsibility. No refund will be provided for missed portions or early departure. Medical clearance may be required before rejoining activities in cases of communicable illness.
Accessibility Notice: Our experiences may include rural destinations, traditional accommodations, and travel modes not always accessible to those with limited mobility. Guests with accessibility needs should contact us prior to booking to discuss suitability. Full accessibility cannot be guaranteed on all itineraries.
Mid-Trip Illness or Injury: If a guest becomes unable to continue due to illness, injury, or medical emergency, we will provide reasonable assistance in accessing medical care and coordinating arrangements. However, all medical costs, emergency transportation, early departure expenses, and additional accommodations are the guest's sole responsibility. No refunds will be provided for missed portions. The group itinerary will not be modified or delayed for individual medical situations. Guests are required to obtain comprehensive travel insurance per Section 8.
You are responsible for ensuring you are medically and physically fit to travel and meet the physical requirements outlined in the trip-specific Itinerary. Any health concerns, dietary needs, or mobility limitations must be communicated in writing at booking.
Momiji & Maple and its partners reserve the right to deny participation or exclude a participant from the trip or specific activities, without refund, if they pose a health or safety risk or cannot meet physical requirements. This right applies before or during the trip. If a guest's health condition poses a risk to themselves, other guests, or the group's ability to continue the itinerary, we may require the guest to seek medical evaluation, remain at accommodations, or discontinue participation. All associated costs, including medical evaluation, additional accommodations, and return transportation, are the guest's responsibility. No refund will be provided for missed portions or early departure. Medical clearance may be required before rejoining activities in cases of communicable illness.
Accessibility Notice: Our experiences may include rural destinations, traditional accommodations, and travel modes not always accessible to those with limited mobility. Guests with accessibility needs should contact us prior to booking to discuss suitability. Full accessibility cannot be guaranteed on all itineraries.
Mid-Trip Illness or Injury: If a guest becomes unable to continue due to illness, injury, or medical emergency, we will provide reasonable assistance in accessing medical care and coordinating arrangements. However, all medical costs, emergency transportation, early departure expenses, and additional accommodations are the guest's sole responsibility. No refunds will be provided for missed portions. The group itinerary will not be modified or delayed for individual medical situations. Guests are required to obtain comprehensive travel insurance per Section 8.
You are responsible for ensuring you are medically and physically fit to travel and meet the physical requirements outlined in the trip-specific Itinerary. Any health concerns, dietary needs, or mobility limitations must be communicated in writing at booking.
Momiji & Maple and its partners reserve the right to deny participation or exclude a participant from the trip or specific activities, without refund, if they pose a health or safety risk or cannot meet physical requirements. This right applies before or during the trip. If a guest's health condition poses a risk to themselves, other guests, or the group's ability to continue the itinerary, we may require the guest to seek medical evaluation, remain at accommodations, or discontinue participation. All associated costs, including medical evaluation, additional accommodations, and return transportation, are the guest's responsibility. No refund will be provided for missed portions or early departure. Medical clearance may be required before rejoining activities in cases of communicable illness.
Accessibility Notice: Our experiences may include rural destinations, traditional accommodations, and travel modes not always accessible to those with limited mobility. Guests with accessibility needs should contact us prior to booking to discuss suitability. Full accessibility cannot be guaranteed on all itineraries.
Mid-Trip Illness or Injury: If a guest becomes unable to continue due to illness, injury, or medical emergency, we will provide reasonable assistance in accessing medical care and coordinating arrangements. However, all medical costs, emergency transportation, early departure expenses, and additional accommodations are the guest's sole responsibility. No refunds will be provided for missed portions. The group itinerary will not be modified or delayed for individual medical situations. Guests are required to obtain comprehensive travel insurance per Section 8.
12. Limitation of Liability
12. Limitation of Liability
Momiji & Maple is a licensed travel agent in British Columbia (License #88917) that curates and sells group travel experiences in partnership with our DMC. The DMC contracts with and manages local suppliers to provide accommodations, transportation, guides, activities, and meals as outlined in the itinerary. While the DMC operates under the Momiji & Maple brand during trips, all ground services are provided by the DMC and its contracted suppliers, who are independent third parties. We do not own, operate, manage, or control the DMC, its suppliers, their facilities, equipment, or personnel.
Supplier Performance: The DMC is responsible for selecting and contracting with local suppliers to deliver ground services. Each supplier is an independent contractor responsible for their own services, operations, and compliance with applicable laws and safety standards. While our DMC partner exercises care in selecting suppliers and monitoring services, we cannot guarantee the performance, quality, or safety of supplier services at all times. Guests acknowledge that the DMC and its suppliers operate independently and that our ability to remedy performance issues may be limited.
Liability Cap: To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising from or related to your booking, the trip, or these Terms—whether based in contract, tort, negligence, strict liability, or any other legal theory—shall not exceed the total amount you paid to Momiji & Maple for that specific trip.
Exclusion of Consequential Damages: We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to: lost profits, lost business opportunities, lost savings, loss of use, loss of data, costs of procurement of substitute services, emotional distress, reputational harm, or any other economic or non-economic losses, even if Momiji & Maple has been advised of the possibility of such damages.
Supplier Acts and Omissions: To the fullest extent permitted by law, we shall not be liable for any injury, illness, death, loss, accident, delay, damage, or inconvenience arising from any act, error, omission, negligence, or willful misconduct of the DMC, its suppliers, or their employees, agents, or subcontractors. This includes but is not limited to transportation providers, accommodations, restaurants, activity operators, guides, and any other third parties contracted by the DMC to provide services during your trip. While we will use reasonable efforts to address issues that arise during the trip, guests acknowledge that the DMC and its suppliers are independent entities and that our ability to remedy supplier performance issues may be limited by factors beyond our control.
Events Beyond Our Control: We shall not be liable for any injury, loss, delay, damage, or failure to perform arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, weather conditions, pandemics, government actions, civil unrest, war, terrorism, labor disputes, strikes, transportation delays or cancellations, mechanical breakdowns, supplier insolvency or bankruptcy, or any other force majeure event. Our obligations under these Terms are suspended during any force majeure event affecting our ability to perform.
Personal Injury and Property Damage: Guests participate in all trip activities and use all supplier services at their own risk. While we contract with suppliers we believe to be reputable and competent, we cannot guarantee the safety of all activities, accommodations, or transportation, particularly in destinations where infrastructure, safety standards, or regulatory oversight may differ from Canadian standards. Guests are responsible for assessing their own physical capabilities and limitations before participating in any activities. Guests are required to obtain comprehensive travel insurance covering medical emergencies, personal injury, trip interruption, and other potential losses (see Section 8).
Standard of Care: Momiji & Maple will exercise reasonable care and skill in selecting our DMC partner and coordinating your trip booking in accordance with industry standards for licensed travel agents in British Columbia. However, we make no warranties or guarantees regarding the specific quality, features, or characteristics of services provided by the DMC or its suppliers beyond what is explicitly stated in the Journey Outline. Guest satisfaction with accommodations, meals, activities, and other subjective aspects of travel may vary based on personal preferences and expectations.
Assumption of Risk: By booking with Momiji & Maple, you acknowledge and agree that travel, particularly to international or remote destinations, inherently involves risks, including but not limited to the risk of illness, injury, property loss, delays, cancellations, and other unforeseen events. You voluntarily assume all such risks and agree to hold Momiji & Maple harmless for any resulting harm or loss, except where such harm or loss results from our gross negligence or willful misconduct.
Indemnification: You agree to indemnify, defend, and hold harmless Momiji & Maple, its owners, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of these Terms, (b) your violation of any law or the rights of any third party, (c) your conduct during the trip, or (d) any claim by other travelers related to your actions or behavior.
Notice of Claims: Any claim against Momiji & Maple must be submitted in writing within 30 days of the completion of your trip or the date on which the claim arose, whichever is earlier. Failure to provide timely notice may result in the claim being barred. All claims shall be governed by the laws of British Columbia, Canada, and must be brought in the courts of British Columbia.
Momiji & Maple is a licensed travel agent in British Columbia (License #88917) that curates and sells group travel experiences in partnership with our DMC. The DMC contracts with and manages local suppliers to provide accommodations, transportation, guides, activities, and meals as outlined in the itinerary. While the DMC operates under the Momiji & Maple brand during trips, all ground services are provided by the DMC and its contracted suppliers, who are independent third parties. We do not own, operate, manage, or control the DMC, its suppliers, their facilities, equipment, or personnel.
Supplier Performance: The DMC is responsible for selecting and contracting with local suppliers to deliver ground services. Each supplier is an independent contractor responsible for their own services, operations, and compliance with applicable laws and safety standards. While our DMC partner exercises care in selecting suppliers and monitoring services, we cannot guarantee the performance, quality, or safety of supplier services at all times. Guests acknowledge that the DMC and its suppliers operate independently and that our ability to remedy performance issues may be limited.
Liability Cap: To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising from or related to your booking, the trip, or these Terms—whether based in contract, tort, negligence, strict liability, or any other legal theory—shall not exceed the total amount you paid to Momiji & Maple for that specific trip.
Exclusion of Consequential Damages: We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to: lost profits, lost business opportunities, lost savings, loss of use, loss of data, costs of procurement of substitute services, emotional distress, reputational harm, or any other economic or non-economic losses, even if Momiji & Maple has been advised of the possibility of such damages.
Supplier Acts and Omissions: To the fullest extent permitted by law, we shall not be liable for any injury, illness, death, loss, accident, delay, damage, or inconvenience arising from any act, error, omission, negligence, or willful misconduct of the DMC, its suppliers, or their employees, agents, or subcontractors. This includes but is not limited to transportation providers, accommodations, restaurants, activity operators, guides, and any other third parties contracted by the DMC to provide services during your trip. While we will use reasonable efforts to address issues that arise during the trip, guests acknowledge that the DMC and its suppliers are independent entities and that our ability to remedy supplier performance issues may be limited by factors beyond our control.
Events Beyond Our Control: We shall not be liable for any injury, loss, delay, damage, or failure to perform arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, weather conditions, pandemics, government actions, civil unrest, war, terrorism, labor disputes, strikes, transportation delays or cancellations, mechanical breakdowns, supplier insolvency or bankruptcy, or any other force majeure event. Our obligations under these Terms are suspended during any force majeure event affecting our ability to perform.
Personal Injury and Property Damage: Guests participate in all trip activities and use all supplier services at their own risk. While we contract with suppliers we believe to be reputable and competent, we cannot guarantee the safety of all activities, accommodations, or transportation, particularly in destinations where infrastructure, safety standards, or regulatory oversight may differ from Canadian standards. Guests are responsible for assessing their own physical capabilities and limitations before participating in any activities. Guests are required to obtain comprehensive travel insurance covering medical emergencies, personal injury, trip interruption, and other potential losses (see Section 8).
Standard of Care: Momiji & Maple will exercise reasonable care and skill in selecting our DMC partner and coordinating your trip booking in accordance with industry standards for licensed travel agents in British Columbia. However, we make no warranties or guarantees regarding the specific quality, features, or characteristics of services provided by the DMC or its suppliers beyond what is explicitly stated in the Journey Outline. Guest satisfaction with accommodations, meals, activities, and other subjective aspects of travel may vary based on personal preferences and expectations.
Assumption of Risk: By booking with Momiji & Maple, you acknowledge and agree that travel, particularly to international or remote destinations, inherently involves risks, including but not limited to the risk of illness, injury, property loss, delays, cancellations, and other unforeseen events. You voluntarily assume all such risks and agree to hold Momiji & Maple harmless for any resulting harm or loss, except where such harm or loss results from our gross negligence or willful misconduct.
Indemnification: You agree to indemnify, defend, and hold harmless Momiji & Maple, its owners, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of these Terms, (b) your violation of any law or the rights of any third party, (c) your conduct during the trip, or (d) any claim by other travelers related to your actions or behavior.
Notice of Claims: Any claim against Momiji & Maple must be submitted in writing within 30 days of the completion of your trip or the date on which the claim arose, whichever is earlier. Failure to provide timely notice may result in the claim being barred. All claims shall be governed by the laws of British Columbia, Canada, and must be brought in the courts of British Columbia.
Momiji & Maple is a licensed travel agent in British Columbia (License #88917) that curates and sells group travel experiences in partnership with our DMC. The DMC contracts with and manages local suppliers to provide accommodations, transportation, guides, activities, and meals as outlined in the itinerary. While the DMC operates under the Momiji & Maple brand during trips, all ground services are provided by the DMC and its contracted suppliers, who are independent third parties. We do not own, operate, manage, or control the DMC, its suppliers, their facilities, equipment, or personnel.
Supplier Performance: The DMC is responsible for selecting and contracting with local suppliers to deliver ground services. Each supplier is an independent contractor responsible for their own services, operations, and compliance with applicable laws and safety standards. While our DMC partner exercises care in selecting suppliers and monitoring services, we cannot guarantee the performance, quality, or safety of supplier services at all times. Guests acknowledge that the DMC and its suppliers operate independently and that our ability to remedy performance issues may be limited.
Liability Cap: To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising from or related to your booking, the trip, or these Terms—whether based in contract, tort, negligence, strict liability, or any other legal theory—shall not exceed the total amount you paid to Momiji & Maple for that specific trip.
Exclusion of Consequential Damages: We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including but not limited to: lost profits, lost business opportunities, lost savings, loss of use, loss of data, costs of procurement of substitute services, emotional distress, reputational harm, or any other economic or non-economic losses, even if Momiji & Maple has been advised of the possibility of such damages.
Supplier Acts and Omissions: To the fullest extent permitted by law, we shall not be liable for any injury, illness, death, loss, accident, delay, damage, or inconvenience arising from any act, error, omission, negligence, or willful misconduct of the DMC, its suppliers, or their employees, agents, or subcontractors. This includes but is not limited to transportation providers, accommodations, restaurants, activity operators, guides, and any other third parties contracted by the DMC to provide services during your trip. While we will use reasonable efforts to address issues that arise during the trip, guests acknowledge that the DMC and its suppliers are independent entities and that our ability to remedy supplier performance issues may be limited by factors beyond our control.
Events Beyond Our Control: We shall not be liable for any injury, loss, delay, damage, or failure to perform arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, weather conditions, pandemics, government actions, civil unrest, war, terrorism, labor disputes, strikes, transportation delays or cancellations, mechanical breakdowns, supplier insolvency or bankruptcy, or any other force majeure event. Our obligations under these Terms are suspended during any force majeure event affecting our ability to perform.
Personal Injury and Property Damage: Guests participate in all trip activities and use all supplier services at their own risk. While we contract with suppliers we believe to be reputable and competent, we cannot guarantee the safety of all activities, accommodations, or transportation, particularly in destinations where infrastructure, safety standards, or regulatory oversight may differ from Canadian standards. Guests are responsible for assessing their own physical capabilities and limitations before participating in any activities. Guests are required to obtain comprehensive travel insurance covering medical emergencies, personal injury, trip interruption, and other potential losses (see Section 8).
Standard of Care: Momiji & Maple will exercise reasonable care and skill in selecting our DMC partner and coordinating your trip booking in accordance with industry standards for licensed travel agents in British Columbia. However, we make no warranties or guarantees regarding the specific quality, features, or characteristics of services provided by the DMC or its suppliers beyond what is explicitly stated in the Journey Outline. Guest satisfaction with accommodations, meals, activities, and other subjective aspects of travel may vary based on personal preferences and expectations.
Assumption of Risk: By booking with Momiji & Maple, you acknowledge and agree that travel, particularly to international or remote destinations, inherently involves risks, including but not limited to the risk of illness, injury, property loss, delays, cancellations, and other unforeseen events. You voluntarily assume all such risks and agree to hold Momiji & Maple harmless for any resulting harm or loss, except where such harm or loss results from our gross negligence or willful misconduct.
Indemnification: You agree to indemnify, defend, and hold harmless Momiji & Maple, its owners, employees, agents, and representatives from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your breach of these Terms, (b) your violation of any law or the rights of any third party, (c) your conduct during the trip, or (d) any claim by other travelers related to your actions or behavior.
Notice of Claims: Any claim against Momiji & Maple must be submitted in writing within 30 days of the completion of your trip or the date on which the claim arose, whichever is earlier. Failure to provide timely notice may result in the claim being barred. All claims shall be governed by the laws of British Columbia, Canada, and must be brought in the courts of British Columbia.
13. Client Responsibilities
13. Client Responsibilities
Travel Documents: You are solely responsible for obtaining and carrying all required travel documents, including a valid passport with minimum six (6) months validity beyond your return date, required visas, transit permits, and health certifications. Failure to present appropriate documentation may result in denied boarding, refusal of entry, or trip interruption. No refund or compensation will be provided in such cases.
Health Requirements: You are responsible for meeting all health entry requirements for destinations visited, including vaccinations, medical exams, and health declarations.
Conduct: You are expected to conduct yourself respectfully toward fellow travelers, local coordinators, suppliers, local laws, and customs. Behavior that is disruptive, harassing, illegal, or that compromises the safety or experience of other guests may result in removal from the trip without refund. Guests who engage in illegal activities, cause property damage, or repeatedly disregard coordinator instructions may be immediately removed at their own expense. Local authorities may be contacted in cases involving illegal conduct.
Travel Documents: You are solely responsible for obtaining and carrying all required travel documents, including a valid passport with minimum six (6) months validity beyond your return date, required visas, transit permits, and health certifications. Failure to present appropriate documentation may result in denied boarding, refusal of entry, or trip interruption. No refund or compensation will be provided in such cases.
Health Requirements: You are responsible for meeting all health entry requirements for destinations visited, including vaccinations, medical exams, and health declarations.
Conduct: You are expected to conduct yourself respectfully toward fellow travelers, local coordinators, suppliers, local laws, and customs. Behavior that is disruptive, harassing, illegal, or that compromises the safety or experience of other guests may result in removal from the trip without refund. Guests who engage in illegal activities, cause property damage, or repeatedly disregard coordinator instructions may be immediately removed at their own expense. Local authorities may be contacted in cases involving illegal conduct.
Travel Documents: You are solely responsible for obtaining and carrying all required travel documents, including a valid passport with minimum six (6) months validity beyond your return date, required visas, transit permits, and health certifications. Failure to present appropriate documentation may result in denied boarding, refusal of entry, or trip interruption. No refund or compensation will be provided in such cases.
Health Requirements: You are responsible for meeting all health entry requirements for destinations visited, including vaccinations, medical exams, and health declarations.
Conduct: You are expected to conduct yourself respectfully toward fellow travelers, local coordinators, suppliers, local laws, and customs. Behavior that is disruptive, harassing, illegal, or that compromises the safety or experience of other guests may result in removal from the trip without refund. Guests who engage in illegal activities, cause property damage, or repeatedly disregard coordinator instructions may be immediately removed at their own expense. Local authorities may be contacted in cases involving illegal conduct.
14. Age Requirement
14. Age Requirement
Shared departures curated by Momiji & Maple are designed for guests aged 20 years and older. Guests must be at least 20 years of age as of the day before the scheduled trip departure to join a shared group journey.
Exceptions may be made for private departures (minimum of 8 guests booked together), in which case the age requirement may be waived at our discretion. This exception must be requested in writing and confirmed by Momiji & Maple in advance of booking. For guests traveling with minors under a private departure exception, the primary booking contact assumes full responsibility for the minor's conduct, safety, and compliance with all trip requirements.
Guests are responsible for ensuring they meet the age requirement prior to booking. Misrepresentation of age or failure to meet the age requirement will result in denial of participation without refund.
Shared departures curated by Momiji & Maple are designed for guests aged 20 years and older. Guests must be at least 20 years of age as of the day before the scheduled trip departure to join a shared group journey.
Exceptions may be made for private departures (minimum of 8 guests booked together), in which case the age requirement may be waived at our discretion. This exception must be requested in writing and confirmed by Momiji & Maple in advance of booking. For guests traveling with minors under a private departure exception, the primary booking contact assumes full responsibility for the minor's conduct, safety, and compliance with all trip requirements.
Guests are responsible for ensuring they meet the age requirement prior to booking. Misrepresentation of age or failure to meet the age requirement will result in denial of participation without refund.
Shared departures curated by Momiji & Maple are designed for guests aged 20 years and older. Guests must be at least 20 years of age as of the day before the scheduled trip departure to join a shared group journey.
Exceptions may be made for private departures (minimum of 8 guests booked together), in which case the age requirement may be waived at our discretion. This exception must be requested in writing and confirmed by Momiji & Maple in advance of booking. For guests traveling with minors under a private departure exception, the primary booking contact assumes full responsibility for the minor's conduct, safety, and compliance with all trip requirements.
Guests are responsible for ensuring they meet the age requirement prior to booking. Misrepresentation of age or failure to meet the age requirement will result in denial of participation without refund.
15. Complaints and Dispute Resolution
15. Complaints and Dispute Resolution
Real-Time Issue Resolution: Any concerns during the trip should be reported immediately to the local coordinator so that we can make reasonable efforts to address them in real time. Momiji & Maple cannot be held responsible for issues that were not reported during the trip when resolution may have been possible.
Formal Complaints: If an issue is not resolved satisfactorily during the trip, a formal complaint must be submitted in writing to Momiji & Maple at secure@momijiandmaple.ca within 30 days of trip completion. Complaints submitted after this 30-day period may not be considered. Formal complaints should include: (a) a detailed description of the issue, (b) the date(s) and location(s) where the issue occurred, (c) any supporting documentation (photos, receipts, correspondence), and (d) the resolution you are seeking. We will acknowledge receipt of your complaint within 7 business days and provide a substantive response within 30 days of receiving a complete complaint.
Good-Faith Negotiation: Upon receiving a formal complaint, both parties agree to attempt resolution through good-faith negotiations. This may include discussions via email, phone, or video conference to reach a mutually acceptable resolution.
Mediation: If good-faith negotiations do not result in a resolution within 60 days of our response to your formal complaint, both parties agree to attempt mediation before pursuing litigation. Mediation shall be conducted by a neutral third-party mediator mutually agreed upon by both parties, or if no agreement can be reached, by a mediator appointed by the British Columbia Mediation Roster. The costs of mediation shall be shared equally between the parties. Either party may withdraw from mediation after 60 days if no resolution is reached.
Litigation: If mediation is unsuccessful or either party withdraws from mediation, disputes will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, and shall be governed by the laws of British Columbia and the federal laws of Canada applicable therein. Both parties irrevocably submit to the jurisdiction of the courts of British Columbia.
Limitation Period: Any legal action arising from or related to your booking or trip must be commenced within two (2) years of the trip completion date or the date the issue arose, whichever is earlier. Claims not brought within this limitation period are forever barred.
Real-Time Issue Resolution: Any concerns during the trip should be reported immediately to the local coordinator so that we can make reasonable efforts to address them in real time. Momiji & Maple cannot be held responsible for issues that were not reported during the trip when resolution may have been possible.
Formal Complaints: If an issue is not resolved satisfactorily during the trip, a formal complaint must be submitted in writing to Momiji & Maple at secure@momijiandmaple.ca within 30 days of trip completion. Complaints submitted after this 30-day period may not be considered. Formal complaints should include: (a) a detailed description of the issue, (b) the date(s) and location(s) where the issue occurred, (c) any supporting documentation (photos, receipts, correspondence), and (d) the resolution you are seeking. We will acknowledge receipt of your complaint within 7 business days and provide a substantive response within 30 days of receiving a complete complaint.
Good-Faith Negotiation: Upon receiving a formal complaint, both parties agree to attempt resolution through good-faith negotiations. This may include discussions via email, phone, or video conference to reach a mutually acceptable resolution.
Mediation: If good-faith negotiations do not result in a resolution within 60 days of our response to your formal complaint, both parties agree to attempt mediation before pursuing litigation. Mediation shall be conducted by a neutral third-party mediator mutually agreed upon by both parties, or if no agreement can be reached, by a mediator appointed by the British Columbia Mediation Roster. The costs of mediation shall be shared equally between the parties. Either party may withdraw from mediation after 60 days if no resolution is reached.
Litigation: If mediation is unsuccessful or either party withdraws from mediation, disputes will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, and shall be governed by the laws of British Columbia and the federal laws of Canada applicable therein. Both parties irrevocably submit to the jurisdiction of the courts of British Columbia.
Limitation Period: Any legal action arising from or related to your booking or trip must be commenced within two (2) years of the trip completion date or the date the issue arose, whichever is earlier. Claims not brought within this limitation period are forever barred.
Real-Time Issue Resolution: Any concerns during the trip should be reported immediately to the local coordinator so that we can make reasonable efforts to address them in real time. Momiji & Maple cannot be held responsible for issues that were not reported during the trip when resolution may have been possible.
Formal Complaints: If an issue is not resolved satisfactorily during the trip, a formal complaint must be submitted in writing to Momiji & Maple at secure@momijiandmaple.ca within 30 days of trip completion. Complaints submitted after this 30-day period may not be considered. Formal complaints should include: (a) a detailed description of the issue, (b) the date(s) and location(s) where the issue occurred, (c) any supporting documentation (photos, receipts, correspondence), and (d) the resolution you are seeking. We will acknowledge receipt of your complaint within 7 business days and provide a substantive response within 30 days of receiving a complete complaint.
Good-Faith Negotiation: Upon receiving a formal complaint, both parties agree to attempt resolution through good-faith negotiations. This may include discussions via email, phone, or video conference to reach a mutually acceptable resolution.
Mediation: If good-faith negotiations do not result in a resolution within 60 days of our response to your formal complaint, both parties agree to attempt mediation before pursuing litigation. Mediation shall be conducted by a neutral third-party mediator mutually agreed upon by both parties, or if no agreement can be reached, by a mediator appointed by the British Columbia Mediation Roster. The costs of mediation shall be shared equally between the parties. Either party may withdraw from mediation after 60 days if no resolution is reached.
Litigation: If mediation is unsuccessful or either party withdraws from mediation, disputes will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, and shall be governed by the laws of British Columbia and the federal laws of Canada applicable therein. Both parties irrevocably submit to the jurisdiction of the courts of British Columbia.
Limitation Period: Any legal action arising from or related to your booking or trip must be commenced within two (2) years of the trip completion date or the date the issue arose, whichever is earlier. Claims not brought within this limitation period are forever barred.
16. Itinerary Disclaimer
16. Itinerary Disclaimer
The published Itinerary is a general guide and is subject to change based on local conditions, supplier availability, weather, cultural events, or unforeseen circumstances. We reserve the right to make changes before or during the trip in accordance with Section 3 (Trip Inclusions and Exclusions) and Section 10 (Force Majeure). In the event of coordinator medical emergencies, a designated backup will assist in ensuring continuation or safe adjustment of the itinerary. By booking, you acknowledge that flexibility is key to the travel experience and agree to accept reasonable changes as they arise.
The published Itinerary is a general guide and is subject to change based on local conditions, supplier availability, weather, cultural events, or unforeseen circumstances. We reserve the right to make changes before or during the trip in accordance with Section 3 (Trip Inclusions and Exclusions) and Section 10 (Force Majeure). In the event of coordinator medical emergencies, a designated backup will assist in ensuring continuation or safe adjustment of the itinerary. By booking, you acknowledge that flexibility is key to the travel experience and agree to accept reasonable changes as they arise.
The published Itinerary is a general guide and is subject to change based on local conditions, supplier availability, weather, cultural events, or unforeseen circumstances. We reserve the right to make changes before or during the trip in accordance with Section 3 (Trip Inclusions and Exclusions) and Section 10 (Force Majeure). In the event of coordinator medical emergencies, a designated backup will assist in ensuring continuation or safe adjustment of the itinerary. By booking, you acknowledge that flexibility is key to the travel experience and agree to accept reasonable changes as they arise.
17. Photography and Marketing
17. Photography and Marketing
By participating in a Momiji & Maple trip, you grant us a perpetual, royalty-free, worldwide license to use your image or likeness in promotional materials, including social media, brochures, website content, advertising, and marketing. To opt out, notify us in writing at secure@momijiandmaple.ca at least 7 days prior to departure. We will make reasonable efforts to exclude you from promotional photographs; however, given the group nature of travel, we cannot guarantee you will not appear in background or group shots.
We are not responsible for photographs taken by other guests or third-party suppliers. Your opt-out applies only to photographs taken by or on behalf of Momiji & Maple. Photographs taken during trips remain our property. For private departures including minors (per Section 14), the primary booking contact must provide explicit consent for any minors to be photographed for promotional purposes.
Image Disclaimer: Photographs on our website and marketing materials convey the general atmosphere of our experiences and may not depict exact accommodations, sites, or experiences included in your specific trip.
By participating in a Momiji & Maple trip, you grant us a perpetual, royalty-free, worldwide license to use your image or likeness in promotional materials, including social media, brochures, website content, advertising, and marketing. To opt out, notify us in writing at secure@momijiandmaple.ca at least 7 days prior to departure. We will make reasonable efforts to exclude you from promotional photographs; however, given the group nature of travel, we cannot guarantee you will not appear in background or group shots.
We are not responsible for photographs taken by other guests or third-party suppliers. Your opt-out applies only to photographs taken by or on behalf of Momiji & Maple. Photographs taken during trips remain our property. For private departures including minors (per Section 14), the primary booking contact must provide explicit consent for any minors to be photographed for promotional purposes.
Image Disclaimer: Photographs on our website and marketing materials convey the general atmosphere of our experiences and may not depict exact accommodations, sites, or experiences included in your specific trip.
By participating in a Momiji & Maple trip, you grant us a perpetual, royalty-free, worldwide license to use your image or likeness in promotional materials, including social media, brochures, website content, advertising, and marketing. To opt out, notify us in writing at secure@momijiandmaple.ca at least 7 days prior to departure. We will make reasonable efforts to exclude you from promotional photographs; however, given the group nature of travel, we cannot guarantee you will not appear in background or group shots.
We are not responsible for photographs taken by other guests or third-party suppliers. Your opt-out applies only to photographs taken by or on behalf of Momiji & Maple. Photographs taken during trips remain our property. For private departures including minors (per Section 14), the primary booking contact must provide explicit consent for any minors to be photographed for promotional purposes.
Image Disclaimer: Photographs on our website and marketing materials convey the general atmosphere of our experiences and may not depict exact accommodations, sites, or experiences included in your specific trip.
18. Food Allergies and Activity Risks
Food Allergies and Dietary Restrictions: Guests with food allergies or dietary restrictions (such as vegetarian, vegan, gluten-free, or nut allergies) must disclose these in writing at booking. While we communicate dietary needs to our DMC and their suppliers, we are unable to accommodate cultural or religious dietary requirements (such as halal, kosher, or Jain dietary restrictions) due to limitations of our partners in rural areas. We cannot guarantee allergen-free environments or full adherence to dietary requirements. Guests must carry necessary medications (e.g., EpiPens) and are solely responsible for managing their dietary safety, including verifying ingredients with food service providers. We are not liable for allergic reactions or food-related illnesses.
Physical Activities: Our experiences may include physical activities requiring varying fitness levels as outlined in the trip-specific itinerary page. By booking, you confirm you meet the physical requirements and are capable of participating in planned activities as described in the Itinerary, and you assume all associated risks, including injury or illness. Guests with pre-existing conditions or physical limitations must disclose these at booking per Section 11 and obtain medical clearance before traveling. We are not liable for injuries, illnesses, or adverse health outcomes arising from trip activities, including those from pre-existing or undisclosed conditions.
For additional information, see Section 8 (Travel Insurance), Section 11 (Health & Safety), and Section 12 (Limitation of Liability).
Food Allergies and Dietary Restrictions: Guests with food allergies or dietary restrictions (such as vegetarian, vegan, gluten-free, or nut allergies) must disclose these in writing at booking. While we communicate dietary needs to our DMC and their suppliers, we are unable to accommodate cultural or religious dietary requirements (such as halal, kosher, or Jain dietary restrictions) due to limitations of our partners in rural areas. We cannot guarantee allergen-free environments or full adherence to dietary requirements. Guests must carry necessary medications (e.g., EpiPens) and are solely responsible for managing their dietary safety, including verifying ingredients with food service providers. We are not liable for allergic reactions or food-related illnesses.
Physical Activities: Our experiences may include physical activities requiring varying fitness levels as outlined in the trip-specific itinerary page. By booking, you confirm you meet the physical requirements and are capable of participating in planned activities as described in the Itinerary, and you assume all associated risks, including injury or illness. Guests with pre-existing conditions or physical limitations must disclose these at booking per Section 11 and obtain medical clearance before traveling. We are not liable for injuries, illnesses, or adverse health outcomes arising from trip activities, including those from pre-existing or undisclosed conditions.
For additional information, see Section 8 (Travel Insurance), Section 11 (Health & Safety), and Section 12 (Limitation of Liability).
Food Allergies and Dietary Restrictions: Guests with food allergies or dietary restrictions (such as vegetarian, vegan, gluten-free, or nut allergies) must disclose these in writing at booking. While we communicate dietary needs to our DMC and their suppliers, we are unable to accommodate cultural or religious dietary requirements (such as halal, kosher, or Jain dietary restrictions) due to limitations of our partners in rural areas. We cannot guarantee allergen-free environments or full adherence to dietary requirements. Guests must carry necessary medications (e.g., EpiPens) and are solely responsible for managing their dietary safety, including verifying ingredients with food service providers. We are not liable for allergic reactions or food-related illnesses.
Physical Activities: Our experiences may include physical activities requiring varying fitness levels as outlined in the trip-specific itinerary page. By booking, you confirm you meet the physical requirements and are capable of participating in planned activities as described in the Itinerary, and you assume all associated risks, including injury or illness. Guests with pre-existing conditions or physical limitations must disclose these at booking per Section 11 and obtain medical clearance before traveling. We are not liable for injuries, illnesses, or adverse health outcomes arising from trip activities, including those from pre-existing or undisclosed conditions.
For additional information, see Section 8 (Travel Insurance), Section 11 (Health & Safety), and Section 12 (Limitation of Liability).
19. Compliance with BC Consumer Protection Laws
19. Compliance with BC Consumer Protection Laws
Momiji & Maple operates in compliance with the Business Practices and Consumer Protection Authority of British Columbia (Consumer Protection BC). All funds collected are handled in accordance with BC regulations regarding travel service providers.
BC Travel Agent License Number: 88917
For more information, guests may visit: https://www.consumerprotectionbc.ca
Momiji & Maple operates in compliance with the Business Practices and Consumer Protection Authority of British Columbia (Consumer Protection BC). All funds collected are handled in accordance with BC regulations regarding travel service providers.
BC Travel Agent License Number: 88917
For more information, guests may visit: https://www.consumerprotectionbc.ca
Momiji & Maple operates in compliance with the Business Practices and Consumer Protection Authority of British Columbia (Consumer Protection BC). All funds collected are handled in accordance with BC regulations regarding travel service providers.
BC Travel Agent License Number: 88917
For more information, guests may visit: https://www.consumerprotectionbc.ca
20. Contact & Communication
20. Contact & Communication
All official communications, including booking confirmations, payment notifications, trip updates, and itinerary changes, will be sent via email to the address provided at booking. It is your responsibility to: (a) provide accurate contact information, (b) notify us immediately if your contact information changes, (c) regularly check your email including spam/junk folders, and (d) ensure your email provider does not block our messages. We are not responsible for failed communications due to outdated contact information, full inboxes, spam filters, or technical issues beyond our control. Communications sent to your email on file are deemed received regardless of actual receipt.
We strive to respond to inquiries within 2 business days. For urgent matters within 7 days of departure or during your trip, indicate "URGENT" in your subject line. All communications are conducted in English. Emergency contact information for during your trip will be provided in pre-trip documentation.
Contact Information:
Momiji & Maple Travel Concierge Inc.
Email: secure@momijiandmaple.ca
Website: https://momijiandmaple.ca/contact
BC Travel Agent License: #88917
All official communications, including confirmations, updates, and notifications of changes, will be sent via email. It is your responsibility to ensure we have accurate contact details and to regularly check for updates.
For any questions related to these Terms or your booking, please contact:
Momiji & Maple Travel Concierge Inc.
Email: connect@momijiandmaple.ca
All official communications, including booking confirmations, payment notifications, trip updates, and itinerary changes, will be sent via email to the address provided at booking. It is your responsibility to: (a) provide accurate contact information, (b) notify us immediately if your contact information changes, (c) regularly check your email including spam/junk folders, and (d) ensure your email provider does not block our messages. We are not responsible for failed communications due to outdated contact information, full inboxes, spam filters, or technical issues beyond our control. Communications sent to your email on file are deemed received regardless of actual receipt.
We strive to respond to inquiries within 2 business days. For urgent matters within 7 days of departure or during your trip, indicate "URGENT" in your subject line. All communications are conducted in English. Emergency contact information for during your trip will be provided in pre-trip documentation.
Contact Information:
Momiji & Maple Travel Concierge Inc.
Email: secure@momijiandmaple.ca
Website: https://momijiandmaple.ca/contact
BC Travel Agent License: #88917
21. Modifications to Terms
21. Modifications to Terms
Right to Modify: Momiji & Maple reserves the right to update, modify, or replace these Terms and Conditions at any time. Updates may be made to reflect changes in our services, legal requirements, industry standards, or business practices.
Applicable Version: The version of these Terms in effect at the time you place your Booking Deposit will govern your booking and trip, unless: (a) changes are required by law or regulation, (b) changes are necessary for safety, security, or risk management purposes, or (c) changes are minor corrections, clarifications, or non-material updates that do not affect your substantive rights or obligations.
Material Changes: Material changes are those that significantly affect your rights, obligations, or the scope of services provided. Examples include changes to cancellation policies, payment terms, liability limitations, or insurance requirements. If we make material changes to these Terms that affect active bookings (bookings where the trip has not yet commenced), we will make reasonable efforts to notify affected guests via email at least 30 days prior to the changes taking effect, when operationally feasible. Notification is provided as a courtesy and does not constitute an obligation to obtain guest consent for the changes.
Non-Material Changes: Non-material changes include corrections of typographical errors, formatting updates, clarifications that do not alter substantive terms, updates to contact information, and administrative adjustments. Non-material changes may be made without notice to guests with active bookings.
Guest Responsibility: It is your responsibility to review these Terms periodically, particularly before making additional bookings or payments. The current version of these Terms is always available on our website at https://momijiandmaple.ca/terms. By continuing with your booking after being notified of changes, or by making additional bookings or payments after changes have been posted, you acknowledge and accept the updated Terms.
Version Control: The Effective Date at the top of these Terms reflects the date of the most recent version. For questions regarding which version of the Terms applies to your booking, please contact us at secure@momijiandmaple.ca with your booking reference number.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
Right to Modify: Momiji & Maple reserves the right to update, modify, or replace these Terms and Conditions at any time. Updates may be made to reflect changes in our services, legal requirements, industry standards, or business practices.
Applicable Version: The version of these Terms in effect at the time you place your Booking Deposit will govern your booking and trip, unless: (a) changes are required by law or regulation, (b) changes are necessary for safety, security, or risk management purposes, or (c) changes are minor corrections, clarifications, or non-material updates that do not affect your substantive rights or obligations.
Material Changes: Material changes are those that significantly affect your rights, obligations, or the scope of services provided. Examples include changes to cancellation policies, payment terms, liability limitations, or insurance requirements. If we make material changes to these Terms that affect active bookings (bookings where the trip has not yet commenced), we will make reasonable efforts to notify affected guests via email at least 30 days prior to the changes taking effect, when operationally feasible. Notification is provided as a courtesy and does not constitute an obligation to obtain guest consent for the changes.
Non-Material Changes: Non-material changes include corrections of typographical errors, formatting updates, clarifications that do not alter substantive terms, updates to contact information, and administrative adjustments. Non-material changes may be made without notice to guests with active bookings.
Guest Responsibility: It is your responsibility to review these Terms periodically, particularly before making additional bookings or payments. The current version of these Terms is always available on our website at https://momijiandmaple.ca/terms. By continuing with your booking after being notified of changes, or by making additional bookings or payments after changes have been posted, you acknowledge and accept the updated Terms.
Version Control: The Effective Date at the top of these Terms reflects the date of the most recent version. For questions regarding which version of the Terms applies to your booking, please contact us at secure@momijiandmaple.ca with your booking reference number.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
Right to Modify: Momiji & Maple reserves the right to update, modify, or replace these Terms and Conditions at any time. Updates may be made to reflect changes in our services, legal requirements, industry standards, or business practices.
Applicable Version: The version of these Terms in effect at the time you place your Booking Deposit will govern your booking and trip, unless: (a) changes are required by law or regulation, (b) changes are necessary for safety, security, or risk management purposes, or (c) changes are minor corrections, clarifications, or non-material updates that do not affect your substantive rights or obligations.
Material Changes: Material changes are those that significantly affect your rights, obligations, or the scope of services provided. Examples include changes to cancellation policies, payment terms, liability limitations, or insurance requirements. If we make material changes to these Terms that affect active bookings (bookings where the trip has not yet commenced), we will make reasonable efforts to notify affected guests via email at least 30 days prior to the changes taking effect, when operationally feasible. Notification is provided as a courtesy and does not constitute an obligation to obtain guest consent for the changes.
Non-Material Changes: Non-material changes include corrections of typographical errors, formatting updates, clarifications that do not alter substantive terms, updates to contact information, and administrative adjustments. Non-material changes may be made without notice to guests with active bookings.
Guest Responsibility: It is your responsibility to review these Terms periodically, particularly before making additional bookings or payments. The current version of these Terms is always available on our website at https://momijiandmaple.ca/terms. By continuing with your booking after being notified of changes, or by making additional bookings or payments after changes have been posted, you acknowledge and accept the updated Terms.
Version Control: The Effective Date at the top of these Terms reflects the date of the most recent version. For questions regarding which version of the Terms applies to your booking, please contact us at secure@momijiandmaple.ca with your booking reference number.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License #88917/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License #88917/604.445.0254
© 2025 Momiji & Maple Travel Concierge Inc.
Consumer Protection BC License #88917/604.445.0254